Delivery Manager

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®! Yext is seeking a highly-organized, motivated, and goal-oriented Delivery Manager to join our Services organization. The Delivery Manager will align with our cross-functional Sales Client Success pods, own a book of business and will be responsible for the holistic program management of all Services delivered within this book of business. As Delivery Manager, you will ensure the successful deployment of Yext, preparing our customers for long-term value realization from their adoption of Yext’s technology. This role can leverage teams of Product Specialists, Platform Consultants, Designers and Engineers who will implement all Yext Products and perform key product enhancements, bug fixes, Knowledge Administration (both proactive and reactive) to assure that the clients’ solutions are meeting all SLAs and individual SoWs (as applicable). Responsibilities Managing a Book of Business - External Oversees program management, project management, and delivery of services for clients within their book of business, ensuring delivery meets customer requirements on time and within budget Present to external stakeholders outlining project status, highlighting risks, and solving challenges Develop, maintain, and execute robust project plans to ensure customers stay within scope and on budget Develop relationships with key customers for successful deployments Act as escalation-resolution for key accounts regarding Services issues within your book of business Provide industry-specific direction for the group of clients for SEO, trends, features, etc. Create a strong trusting relationship with the clients Managing a Book of Business - Internal Manage reporting to senior leadership on Services project status, risk mitigation and budget or hour consumption Oversee program management, project management, and delivery of services ensuring timely and budget-compliant delivery Aid in monitoring, assessing, and mitigating risks to the team’s portfolio of projects Build relationships with colleagues in success, services, product, sales, and other delivery stakeholders Partner with Sales, Client Success, and Support to ensure client satisfaction within the book of business Responsible for an overview of client status reporting across book of business. Developing PMO Function Routinely review and update internal documentation to reflect changes in company processes and product updates Educate internal stakeholders on Services delivery to contribute to scoping accuracy Proactively identify strategies to achieve revenue, retention, and customer satisfaction goals Provide industry-specific direction for clients regarding SEO, trends, features, etc. Ensure the standardization of processes and documentation across the book of business; collaborate with Delivery Managers and Functional Managers for consistency and alignment Build, develop maintain project templates Contribute to Yext Deliver meaningful product feedback to leadership and the product management team Assist Client Product Owners in developing client-specific roadmaps and prioritizing work based on the backlog and overall roadmap Minimum Requirements BA/BS degree in any discipl ... (truncated, view full listing at source)