IT Support Specialist II

IT Support Specialist II D-Wave (NYSE: QBTS) , D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com . You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers. At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow. About the role D-Wave is seeking an experienced IT Support Specialist II to join our IT team. In this role, you will provide reliable, high-quality technical support to both local and remote employees, ensuring a seamless end-user experience. You will manage routine support tasks independently, troubleshoot complex issues, and collaborate with IT teams to maintain and improve systems, processes, and service delivery. This position is ideal for professionals who can deliver exceptional end-user service, apply sound judgment to troubleshooting, and partner with others on more complex technical challenges. What you'll do End-User IT Support Provide responsive, courteous, and high-quality support for hardware, software, and network issues across Windows, macOS, and Linux systems. Troubleshoot and maintain end-user devices, peripherals, printers, telephony, and conference systems. Install, configure, and maintain desktops, laptops, and mobile devices (iOS, Android). Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees. Manage user accounts and access (Active Directory, cloud identity platforms). System Maintenance and Deployment Perform routine maintenance, patching, updates, and endpoint health checks. Track and maintain system configurations and collaborate with vendors for synchronization or technical support. Assist in the implementation and maintenance of automated deployment solutions (PXE, Windows Deployment, Intune, scripting). Collaboration and Process Improvement Work closely with specialized IT teams (networking, security, systems) to resolve escalations. Document issues, resolutions, and procedures in ticketing systems and knowledge bases. Identify recurring issues and suggest improvements to processes, tools, or training. Complete routine work independently; escalate complex issues and communicate risks or blockers early. About You Degree or diploma in IT, Computer Science, or related field (or equivalent experience) 4+ years of IT support or desktop support experience C Suite White Glove Support Experience Proficiency with Windows and macOS; familiarity with Linux preferred Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Experience with identity and access management (e.g., Active Directory, Microsoft 365) Strong troubleshooting and problem-solving skills across systems and devices Ability to prioritize tasks, manage time, and meet defined goals Clear communication skills and a strong customer ser ... (truncated, view full listing at source)