Services Engagement Manager

Services Engagement Manager ABOUT US: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. ABOUT THE ROLE: Notion is hiring a Services Engagement Manager for AMER to help customers unlock the full value of Notion across onboarding, implementation, workflow transformation, and long-term adoption. The Services team helps organizations redesign how work gets done by embedding Notion as the connective operating layer across knowledge, workflows, systems, and AI. We partner with customers in a forward deployed, outcomes driven model to identify the highest value opportunities, design and deploy tailored solutions and deliver measurable business impact at scale. This is a highly cross-functional role spanning both pre-sales and post-sales responsibilities. You will partner closely with Account Executives, Solutions Consulting, FDE, Product, Engineering, and Partners to shape and deliver high impact Services engagements and workflow transformation initiatives. You will lead discovery, scoping, positioning, and delivery for Services opportunities. You will help customers define their Notion operating system and redesign workflows across workspace architecture, integrations, Notion AI, Custom Agents, Workers, governance, and change management. You will also identify high value, repeatable customer problems where tailored solutions can drive impact at scale, partnering with Product and Engineering to surface learnings, close gaps, and help productize successful patterns back into the core product and Services offerings. The ideal candidate is equally comfortable operating with senior executives, leading complex implementations, navigating ambiguity, and building repeatable Services motions as the function scales. WHAT YOU'LL ACHIEVE: - Pre-sales - Lead discovery, solution design, scoping, estimation, packaging, and commercial positioning for Services engagements, including paid and forward deployed opportunities - Develop customer proposals, implementation plans, assumptions, timelines, staffing models, and resource plans - Partner with Account Executives, Solutions Consultants, and Forward Deployed Engineers to shape Services strategy for strategic and Enterprise opportunities - Post-sales - Lead large implementations from kickoff through launch, adoption, and optimization; serve as the primary point of contact for executive and day to day stakeholders - Coordinate across Sales, Customer Success, Product, Engineering, Support, and Partners to drive outcomes and unblock dependencies - Identify risks, dependencies, resource needs, and change management requirements early and proactively manage mitigation plans - Operations & Outcomes - Define and track success metrics across Customers (e.g., workflow adoption, AI usage, workflow effectiveness, and measurable business impact) and our business - Identify high-value, repeatable customer problems where Services solutions can drive impact at scale. Partner with Product and Engineering to surface learnings, close gaps, and productize successful patterns into the core product and repeatable Services offerings - Contribute to building the Services function through repeatable methodologies, packaged offerings, run-books, templates, and delivery best practices; mentor teammates as the org scales - Travel as needed for customer worksh ... (truncated, view full listing at source)