Senior Disputes Analyst

As Marqeta’s Senior Dispute Analyst, you will you are responsible for maintaining and revising complex operational process flows, identifying inefficiencies, and improving quality outcomes for regulatory processes. You will join a team of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. This position works both internally and with external partners (BPO) maintaining process flows, ensuring regulatory compliance, analyzing quality assurance outcomes and updating procedures and process flows. You will also be responsible for managing communication with Marqeta’s programs and supporting required reporting. We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! The Impact You’ll Have Manage teams operational process flows, procedures and playbooks for both internal and external use Resolve moderate/complex issues with little or no supervision or direction. Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams Work with peers and leadership to communicate dispute trends and share best practices, ideas, and information within Marqeta and our customers. Coordinate with our Issuing Bank partners to ensure that Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution. Practice using sound decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout the investigation. Ensure quality standards are met working with external partners in the area of learning and develop Who You Are 3 - 5+ years of relevant experience (financial services, payment industry, etc) Strong understanding of Card Network regulations (VISA, MC and SMS) related to chargeback processing Working knowledge of U.S Payment Regulations, data privacy and other regulatory requirements for dispute management Able to work independently with high volume caseloads/projets executed with high quality Experience in direct customer interaction; ability to talk through complex requirements and render positive outcomes Demonstrated ability to achieve results through cross-functional, virtual teams Superior communication skills (interpersonal, verbal, presentation, written, email) Positive attitude, team player, adaptable, resourceful, inquisitive, and self-starter who is able to work independently Bachelor’s degree or equivalent experience. Nice-To-Haves VISA Network Chargeback Certification Operational Experience with EU Payment Regulation (GDPR, PSD2) Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments. Your Manager Lisa Valles Recruiter For This Role Agata Wojciechowska Typical Process Application Submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 3 x 45 min calls Offer Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 88,800-111,000. We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible vacation time Retirement savings program with company contribution ... (truncated, view full listing at source)