Senior Dynamics 365 Technical Support & Architecture, Information Systems

Job Title Senior Dynamics 365 Technical Support & Architecture Engineer Role Overview We are seeking an experienced Senior Dynamics 365 Technical Support Engineer with strong architecture and development capabilities to support, stabilize, and evolve a large‑scale enterprise Dynamics 365 CRM platform. This role sits at the intersection of L2/L3 production support, solution architecture, and hands‑on technical development . The ideal candidate will not only resolve complex production issues but also design, build, and improve D365 solutions to prevent recurrence and improve platform resilience . This is a senior, hands‑on role requiring deep technical ownership, architectural thinking, and the ability to operate confidently in business‑critical, high‑visibility environments . Key Responsibilities 1. Advanced D365 Production Support (L2 / L3 Ownership) Own and resolve complex, high‑impact Dynamics 365 incidents across core CRM entities including Accounts, Contacts, Opportunities, Agreements, CIF, and custom entities . Act as the final technical escalation point for support issues prior to engineering involvement. Perform deep root‑cause analysis (RCA) across: Data integrity issues Business rule and validation failures Security role and access issues Integration and synchronization failures Ensure issues are not just resolved, but systemically addressed through design or configuration improvements. 2. D365 Architecture & Solution Design Contribute to and influence Dynamics 365 solution architecture , ensuring scalability, performance, and maintainability. Design and review: Entity and Dataverse data models Security role hierarchies and access models Business process flows and automation patterns Partner with product and engineering teams to translate business requirements into robust D365 technical designs . Ensure architectural alignment with enterprise standards and governance. 3. Development & Customization Perform hands‑on development and customization within the D365 ecosystem, including: Custom plugins and extensions using .NET / C# Workflows, business rules, and Power Automate flows Form, view, and UI customizations Debug and support existing custom code and configurations in production and non‑production environments. Contribute to preventive engineering by improving validation logic, error handling, and automation. 4. Power Platform & Azure Integrations Support and enhance integrations between D365 and enterprise systems using: Power Platform (Power Automate, Power Apps) Azure Logic Apps, Service Bus, Azure Functions Troubleshoot integration failures, data latency issues, and interface errors. Collaborate with integration and platform teams on long‑term reliability and performance improvements. 5. Data Remediation & Platform Stability Execute controlled data fixes and clean‑up activities in alignment with data governance standards. Handle complex scenarios involving: Invalid or incomplete records Orphaned or inconsistent CRM data Proactively identify data and design patterns that lead to production issues and propose corrective actions. 6. Release, Hypercare & Operational Excellence Actively support D365 Hypercare and transformation program releases , including critical business windows (month‑end, quarter‑end). Participate in release validation, regression testing, and post‑deployment stabilization. Improve support processes, runbooks, and operational documentation to raise platform maturity. Mentor junior engineers and contribute to overall team technical capability. Required Skills & Experience Experience 8–12 years of overall IT experience with 5 years of hands‑on Microsoft Dynamics 365 (CE / CRM) experience. Proven background in L2/L3 enterprise application support with ownership of production systems. Demonstrated experience working closely with engineering, architecture, and product teams . Core Dynamics 365 & Architecture Ski ... (truncated, view full listing at source)