Enterprise Implementation Manager

Enterprise Implementation Manager About Pearl Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery — industry-leading capabilities which clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care around the world. The Role Pearl is seeking a driven and highly organized implementation professional to own the end-to-end onboarding experience for domestic DSO enterprise accounts. The Enterprise Implementation Manager will be the primary point of contact from contract close through go-live, coordinating all technical setup, stakeholder alignment, and training to ensure customers are fully equipped to leverage Pearl from day one. This is a high-ownership, high-visibility role with direct impact on Pearl's time-to-live metrics and expansion ARR. Key Responsibilities - Project Management: Own the full implementation lifecycle for a portfolio of DSO accounts — from kick-off through go-live. Drive alignment on timelines and objectives, proactively surface blockers, and ensure every customer hits their time-to-live milestone. - Stakeholder Management: Build strong relationships with DSO leadership, IT departments, and clinical staff. Serve as the primary point of contact throughout the implementation process and maintain clear, proactive communication at every stage. - Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Product, and Technical Support to deliver a unified implementation experience across every touchpoint. - Technical Setup: Lead the configuration and installation of Pearl software for each account, ensuring deployments meet technical specifications and DSO standards. - Documentation & Reporting: Maintain accurate project documentation, track milestones, escalate blockers, and report on progress to internal and external stakeholders. Maintain accurate go-live ARR forecasting for your portfolio. - Training & Enablement: Coordinate and deliver comprehensive training for DSO leadership, IT teams, and clinical staff to drive adoption and optimize usage from day one. - CS Handoff: Coordinate with the Customer Success team to ensure a smooth post-implementation transition, setting the foundation for long-term retention and expansion. Qualifications - Proven experience in enterprise implementation or project management within a SaaS or technology environment, preferably with multi-location rollouts. - Strong technical acumen with hands-on experience in software configuration and setup. - Exceptional organizational skills and attention to detail; ability to manage complex, multi-stakeholder projects without dropping the ball. - Outstanding communication skills; comfortable working across IT, clinical, and executive audiences. - Extreme ownership mindset: proactive, accountable, and solutions-oriented under pressure. - Strong problem-solving skills; able to prioritize and communicate opportunities and blockers clearly and quickly. - Dental or healthcare technology experience a plus. What We Offer - Competitive compensation and equity - Flexible, unaccrued PTO - Remote-first work environment - Ongoing leadership development