Field Service Technician - Beltsville, MD

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. Job Description This position is dedicated to supporting public safety customer operations within the Beltsville, MD vicinity. Candidates must currently reside in or near Beltsville, MD to be considered or must be willing to relocate to the service area. Primary Responsibilities: Manage the optimization, testing, and documentation of sophisticated communication systems, ensuring high performance through technical support of specialized product applications. Provision system infrastructure and troubleshoot software-driven electronics, including RF and Broadband architectures such as digital P25, data infrastructure, and legacy analog systems. Execute maintenance for server hardware, operating systems, and software, resolving application issues through expert troubleshooting. Conduct routine preventative maintenance with an emphasis on trend analysis to guarantee consistent system operation. Collaborate with sales, engineering, and project management teams to deliver advanced solutions that exceed customer expectations. Technical Expertise & Interpersonal Skills: Demonstrate proficiency in computer network systems (LAN/WAN), including the setup and maintenance of routers, switches, firewalls, and cabling. Maintain a working knowledge of R.F. systems, antenna networks, transmitters, receivers, and packet switching techniques. Utilize strong self-management and interpersonal skills to work effectively with Motorola customers, subcontractors, and internal service teams. Remain self-motivated while working remotely, with the ability to provide rapid problem resolution in high-pressure environments. Prepare comprehensive weekly progress reports detailing accomplishments and key activities. Candidate Requirements: Must be able to obtain background clearance as required by government customer. Must reside near Beltsville, MD or be willing to relocate to service Public Safety customers located in Beltsville, MD. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must have a current, valid driver’s license and no traffic violations. Must be willing to travel 15% of the time as needed. #LI-CC1 This position is subject to working in high security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by ... (truncated, view full listing at source)