India P4 Product Manager

Job Requisition ID # 26WD96615 Position Overview Autodesk is a global leader in design and make technology. From architecture, engineering, and construction to media and entertainment, to manufacturing, Autodesk empowers innovators everywhere to solve the big challenges. Our solutions give design and make teams the power to connect their data, workflows, and teams so they can achieve the unimaginable. Are you ready to shape the future of making? Autodesk is seeking a passionate and experienced Senior Product Manager to spearhead the development and implementation of our Voice of the Customer (VoC) program. This pivotal role will be responsible for establishing a comprehensive strategy for capturing, analysing, and disseminating customer feedback across the organization. A key focus will be on partnering closely with our Customer Success organization to integrate VoC insights into workflows, use in companywide decision making, ensuring a closed-loop feedback system that drives continuous improvement in our products, services, and overall customer experience. As the Product Manager for VoC & Customer Success Integration, you will be a champion for our customers, ensuring their voices are heard and acted upon. You will define the vision, strategy, and roadmap for our VoC program, working collaboratively with cross-functional teams including Product, Engineering, Customer Success, Support, Marketing, and Analytics. Your ability to translate customer insights into actionable strategies and drive their implementation will be critical to our success. Responsibilities Strategy & Vision: Define and articulate the vision, strategy, and roadmap for Autodesk's Voice of the Customer program & systems, aligning it with overall business outcomes and customer experience goals Program Development & Implementation: Lead the end-to-end development and implementation of the VoC program, including identifying key customer touchpoints, selecting appropriate data collection methodologies (surveys, interviews, social listening, etc.), and establishing processes for data management and analysis Stakeholder Collaboration: Partner closely with Customer Success leadership and teams to understand their needs and identify opportunities to integrate VoC insights into their workflows, including onboarding, adoption, support, and renewal processes Feedback Loop Design: Design and implement effective feedback loop mechanisms within Customer Success workflows to ensure customer feedback is systematically captured, analyzed, and acted upon Insights Generation & Communication: Develop and implement processes for analyzing VoC data to identify key trends, pain points, and opportunities for improvement. Communicate these insights effectively to relevant stakeholders across the organization through compelling reports, presentations, and dashboards Prioritization & Action Planning: Collaborate with Product and Engineering teams to prioritize customer-driven improvements and translate feedback into actionable product requirements and development initiatives Tooling & Technology: Evaluate and recommend appropriate VoC platforms, analytics tools, feedback acquisition, and integrations to support the program's objectives and ensure efficient data collection and analysis Performance Monitoring & Optimization: Define key metrics to measure the effectiveness of the VoC program and its impact on customer satisfaction, retention, and advocacy. Continuously monitor performance and identify opportunities for optimization and improvement Advocacy & Education: Champion the importance of the Voice of the Customer across the organization, fostering a customer-centric culture and educating teams on how to leverage VoC insights in their work Staying Current: Keep abreast of industry best practices and emerging trends in VoC methodologies, technologies, and customer experience management Minimum Qualifications Bachelor's degree in Business Administration, Marketing, ... (truncated, view full listing at source)