Lead Domain Engineering Specialist

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role As a Lead Domain Engineering Specialist, you will drive successful onboarding, adoption, and long-term value for customers using Veeam Data Cloud solutions across Microsoft 365, Entra ID, Salesforce, and Azure. You’ll act as a trusted technical partner, helping customers achieve their business outcomes while representing their needs internally. This role combines deep technical expertise with customer advocacy to deliver an exceptional post-sales experience at scale. What You’ll Do Lead the onboarding and adoption of Veeam Data Cloud workloads for customers across multiple geographies and levels of complexity Serve as a technical product expert for Veeam SaaS solutions, supporting customers and internal teams as needed Monitor customer health by analyzing telemetry and usage data, proactively identifying risks and escalating when necessary Collaborate with post-sales, product, and cross-functional teams to improve customer outcomes and experiences Align Veeam solutions to customer business objectives and use cases to maximize value realization Provide structured feedback to Product Management on feature gaps and limitations impacting adoption and growth Develop and maintain internal documentation and contribute to continuous process improvement Technologies You’ll Work With Microsoft 365 Microsoft Entra ID Microsoft Azure Salesforce ServiceNow Veeam Data Cloud and SaaS platforms What You’ll Bring 10+ years of experience in technical success, customer success, or a related post-sales discipline Strong expertise in Microsoft 365 environments, cloud platforms, and hyperscale technologies Demonstrated ability to analyze customer success metrics, usage trends, and growth indicators Excellent communication skills with a customer-focused, empathetic approach to problem-solving Experience collaborating with cross-functional and global teams Adaptability in a fast-paced, evolving role and environment General knowledge of supporting infrastructure such as servers, storage, and networking Bonus Skills Experience using ServiceNow and Salesforce in a customer-facing environment Bilingual fluency in English and Spanish Prior experience supporting SaaS products and enterprise customers globally Interest in driving product adoption, customer advocacy, and scalable success programs Comfort working remotely, with up to 20% travel What you'll get Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time AirVet: 24/7 virtual veterinary care at no cost Legal services, identity protection, and supplemental health insurance options Tax-advantaged spending accounts for healthcare, dependent care, and commuting Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Le ... (truncated, view full listing at source)