Senior Staff Software Engineer, Agentic Platform

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage. WHAT YOU WILL DO Define the architecture for Tide’s agentic platform Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities Set standards for reliability, safety, scalability, and developer experience Provide technical leadership across teams and unblock critical decisions Implement cost-management and routing logic to optimize LLM spend across different providers Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories WHAT WE ARE LOOKING FOR Deep experience building platform or infrastructure systems at scale Strong judgement across APIs, distributed systems, data, and cloud-native architecture Track record of leading complex cross-team technical problems Experience integrating third-party platforms without losing control of core architecture Strong understanding of reliability, security, and observability Experience with AI platform components is valuable, but not essential Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable WHY THIS ROLE MATTERS This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity. OUR TECH STACK: Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users) Docker, Terraform, EKS used by the Cloud team to run the platform DataDog and Rollbar to keep it running GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks Angular 2+ with ngrx on Web, Flutter for the Mobile App Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisionin ... (truncated, view full listing at source)