Account Manager

About Thunes Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai. For more information, visit: https://www.thunes.com/ Context of the role Reporting to the SVP of Account Management Europe, the Account Manager will be focused on scaling our relationships with our existing large clients including merchants, PSPs, MTO's, wallets fintechs. You will be responsible for forming deep relationships with these key accounts in Europe. You will be their trusted advisor for our products and services. Leveraging this relationship, you will provide a world-class customer experience for your accounts, driving revenue growth through cross and upsell opportunities Responsibilities: Act as trusted partner to your clients ensuring account retention, contractual health, performance and maximum satisfaction of clients Develop account plans and strategies and execute on them to increase revenue and market share Continually drive revenue within accounts through cross and up sell opportunities Ensure best-in-class, methodical partner management rooted in KPIs Be an advocate for their business, help Thunes to understand their demands/needs where necessary Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.), Full ownership of customer requests, exploring new opportunities to add value Ensure all specific reports and records are completed within timeframe, including utilization of CRM tool Provide timely feedback to leadership about performance, sales activity, account management status and ongoing strategy Initiate and maintain strong working relationship with colleagues and customers to ease communication channels and facilitate resolutions for issues Skills/Qualifications: You're a natural people person who isn't afraid to get scrappy to solve customer issues; you have a curious mindset and are thinking how to continually grow your client success and relationship; you're excited to become an expert in the high-growth businesses that rely on Thunes; you're an energized and organized self-starter; you're highly analytical and have a track record for improving the processes and organizations around you. +3 years experience in B2B Account Management with at least 2 years hands-on partnerships or account management experience working with enterprise merchants and/or financial institutions Demonstrable experience and knowledge of working to enable payments acceptance for clients across UK/ EU Track record of top commercial performance in a Payments business with proven ability to grow revenue share Operationally focused, with an ability to methodically grow a live account, coordinating internal teams using planning, metrics, ... (truncated, view full listing at source)