Director of Engineering, Shopper Management Platform

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! About the Role We're looking for a Director of Engineering to lead our Shopper Management organization, the group responsible for how Attentive understands shoppers and helps determine the best ways to engage with them. This is the data foundation that powers everything: identity resolution, user profiles, segmentation, CRM, and product and offer intelligence. When a marketer asks "who is this shopper, what do they care about, and how should I reach them?", your team provides the answer. This is a unique role that sits at the intersection of data platform engineering and product-facing systems. You'll own the technical strategy for building a unified, trustworthy shopper data foundation while delivering the marketer-facing experiences that make that data actionable. The pillar spans 5 teams, across identity systems, behavioral data pipelines, segmentation infrastructure, and CRM capabilities. You'll be the engineering leader for a strategic pillar of the company, partnered closely with Product and Design leadership to drive our evolution to an omni-channel marketing platform with a deep customer focus, making Attentive the best place not just to send messages, but to understand the people behind them. What You’ll Accomplish Set technical direction for the Shopper Management organization, spanning identity resolution, user profile, segmentation, products offers, and CRM — ensuring these historically independent systems converge into a coherent, shopper-centric architecture Lead and grow an engineering organization across multiple sub-teams, hiring strong technical leaders, coaching managers, and building a culture of ownership and craft Drive the unified shopper technical strategy by evolving our cross-channel model that enables powerful personalization and attribution Build end-to-end data traceability and observability so that every system decision, from segment membership to message targeting, is explainable and auditable, laying the groundwork for client-facing insights Improve data quality and consistency across the platform, reconciling profiles with segmentation datasets, validating data integrations, and ensuring shopper data is standardized and accessible across all product surfaces Own the operational health of the domain, reducing support burden through better tooling, retiring legacy systems, and investing in automated quality detection and self-service debugging Partner with Product and Design to deliver marketer-facing experiences that make shopper data inspiring and usable, from segmentation tools to CRM interfaces and shopper profiles Accelerate developer velocity by investing in reliable dev/test environments, stable CI/CD, decoupled service architectures, clear system ownership, and agentic automation Collaborate cross-fun ... (truncated, view full listing at source)