Analyst, Franchise Services

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Franchise Services Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Franchise Services is a Global team, looking for an analyst to support critical data and analytical capabilities that drive several Franchise Services programs and functions, including (but not limited to): • Franchise analytical support o Support the data and analytical needs of the Franchise organization to optimize customer performance, drive revenue, identify Mastercard product and service opportunities and support oversight programs that secure the payments network • Franchise Management Program (FMP) expansion o Customer operational metrics, benchmarking, and candidate selection for performance optimization • Service Provider Risk Management Program (SPRMP) strategy o Analysis of internal customer and service provider data and activity to risk manage the service provider ecosystem and prioritize high risk candidates for remote / onsite reviews • Value Quantification and Referrals strategy o Quantification and reporting on the value of Franchise Services Programs o Quantification and reporting on the value of Program Referrals to other partners and stakeholders within the organization Role / Responsibilities: • Performs routine analysis of team metrics and data for use in performance reporting and business improvement initiatives • Successfully and independently resolves complex requests or issues by using non-routine analysis or solutions • Provides general team analytical support, including handling of Ad-hoc requests from other teams in Franchise, and management, development and delivery of production and self-service style reports • Reviews customer and stakeholder feedback to evaluate and implement process and reporting enhancements • Supports successful management of FMP and SPRMP, while developing in-depth expertise in those areas • Assists with the expansion of FMP Remote Reviews, including creation of new modules and content in Qualtrics system • Maintains strong understanding of service provider operational practices, products, services, innovations, standards, and best practice • Looks for complementary products, services, and solutions to enhance Remote Referrals process Core Competencies: • Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. • Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills. • Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions. • Communication and Presence: Excellent written and verbal communication skills • Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude. • Integrity ... (truncated, view full listing at source)