Technical Account Manager

Technical Account Manager WHO IS FLOCK? Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY The Technical Account Manager is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads. The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions. The Technical Account Manager will be assigned a book of Safe City and Drones as First Responder accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has. The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise. This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience. THIS ROLE WILL REQUIRE UP TO 70-80% TRAVEL AND YOU MUST BE LOCATED IN A MST/PST TIMEZONE. THE SKILLSET Customer Support & Troubleshooting: - Serve as the technical point of contact for frontline users (admins, analysts, training leads). - Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product. - Provide ongoing technical support and ensure timely resolution of admin-level issues. Training & Enablement: - Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators. - Own and execute “Train the Trainer” programs to scale internal agency enablement. - Communicate product updates and platform enhancements to drive feature adoption and engagement. Internal Product SME & CSM Enablement: - Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers. - Partner with Product, PMM, and Enablement teams to: - Stay aligned with the roadmap and upcoming releases. - Ensure all enablement materials and customer-facing resources are accurate and up to date. - Implement internal train-back programs and role-based learning. - Join customer calls and support escalations as needed to provide technical expertise. Cross-Functional Collaboration & Feedback Loop: - Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement. - Support testing and rollout of new features with key customer partners. - Advocate for the frontline user experience across internal teams. Required Experience: Highly preferred you have a FAA Part 107 drone operations and compliance. Experience with large-scale IT systems in government or public safety is preferred. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We ... (truncated, view full listing at source)