Principal, Cluster lead of Central American hub of Advisors & Consulting Services, Strategy & Transformation

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal, Cluster lead of Central American hub of Advisors & Consulting Services, Strategy & Transformation The Services organization drives Mastercard's growth by providing innovative services to customers. Services focuses on customer needs by integrating our data, technology, insights, and expertise and boosts business growth. Representing almost half of Mastercard revenues in some markets, services are crucial to our success. We are looking for someone to lead the growing Advisors and Consulting Services team in the Costa Rica hub, based in San Jose, Costa Rica, and other markets in Central America. The ideal candidate will be an inspirational, experienced leader with a strong record in leading high-performing, cross-functional teams. Consulting experience is required, and familiarity with payments or financial institutions is preferred. As the head of Advisors and Consulting Services lead for Costa Rican hub, you will be a trusted client business advisor, and will oversee client engagements across various domains, including but not limited to consulting, data and advanced analytics, marketing services, business experimentation and program management. Role Description and Major Responsibilities: • You will lead engagement teams to get best-in-class insights and project deliverables. • Leading the work of the project team, you will provide subject matter or industry expertise, be a resource to others to identify creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value. • Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks. • As a strong people manager, you manage a sizable and a growing team based in Costa Rica but serving customers across Costa Rica, Central America and other markets across Latin America and the Caribbean. You will mentor and coach junior teammates outside of direct engagement teams and engender effective contribution to Mastercard’s knowledge management and best practices. • At Mastercard, you are expected to not only have a tremendous impact on transforming our clients but also have a leading role in shaping the organization’s future. • As a thought partner to clients and all stakeholders you will support nurturing Mastercard Advisors and Consulting Services brand internally and externally. All About You We recruit for and value the following core competencies: • Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients. • Problem Solving: Leads teams identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates change to project direction where required, and able to decide and act without the total picture. • Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills and leads team to effective and efficient technical capability usage regardless of context. • Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions. • Client Management: Inspire client confidence through timely and reliable execution and develop stakeholder management plans to align priorities ... (truncated, view full listing at source)