Automation QA Lead

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not just order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it. Job Description At Motorola Solutions we help people be their best in the moments that matter, and IT plays a critical role in this.  Through strong partnerships with business stakeholders and a passion for innovation, we are driving transformation throughout the company. Video Security & Access Control (VS&AC) IT Team is looking for a QA Tester to execute IT priorities related to the adoption and development of Lead to Cash, subscription life cycle and customer support services through Salesforce CRM, Salesforce Revenue Cloud (CPQ), Salesforce Experience Cloud and SAP. In this role, you will work with our IT team and business partners to test and validate technical solutions to help grow, scale and improve Motorola’s business operations and efficiency related to Salesforce CPQ, subscription management and e-commerce.  You will collaborate within IT and with business stakeholders to align on what can be delivered, how and by when. You will rally with your peers around operational efficiency and customer value. You will regularly assess our ability to fulfill commitments, find opportunities and address risks. You must be prepared to manage continuously evolving priorities to make sure the team delivers high value, in line with mutually agreed parameters. Scope of Responsibilities/Expectations: Perform testing on features and functionalities in Salesforce, Salesforce CPQ, Salesforce Experience Cloud and SAP. Work closely with cross-functional teams including business analysts and developers to validate the business requirements through functional, system integration, regression and UAT testing. Collaborate effectively with Product Owners, Business Analysts, Development Teams & Stakeholders to understand system architecture of the product and design for effective test planning. Coordinate User Acceptance Testing by engaging appropriate business partners, setting realistic timelines for completion, ensuring appropriate access, test data and test cases for User Acceptance Testers. Create detailed test plans, test cases, test data, and test scripts including development of documentation, prioritization and estimates of work effort. Identify bugs quickly and communicate them clearly and accurately to development teams. Investigate blockers and report them in a timely manner for quick resolution. Utilize JIRA for defect tracking, ensuring accurate documentation and communication of issues. Actively participate in agile ceremonies (scrum, refinement, etc.) and other project status meetings as appropriate. Contribute to the continuous improvement of our QA processes. Create and maintain documentation related to new features and enhancements on the Salesforce & SAP platforms (e.g. assisting with user quick reference guides, etc.). Provide additional technical support during upgrades/fixes/deployments.  This could include occasional after-hours support, especially during major system upgrades or possibly quarter-end or year- ... (truncated, view full listing at source)