IT Helpdesk Specialist

WHO WE ARE 🌍 Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 400+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam - Manychat helps businesses across the globe improve their ROI and grow faster. WHO WE'RE LOOKING FOR 🌟 We are looking for an energetic and hands-on IT Helpdesk Specialist to join our Barcelona team and become the go-to IT presence at our largest and most dynamic office. Barcelona is Manychat's primary hub - 143 employees, a packed events calendar, and a second-floor office expansion in progress. You'll work side-by-side with our Barcelona IT Specialist, who will onboard you, and together you'll own the full spectrum of onsite IT support: from daily helpdesk to equipment setup, event AV, and hardware lifecycle. This is a role with real operational ownership from day one. If you want a job where no two days look the same, where you're trusted to own things - not just close tickets - and where you'll make a visible impact at the heart of a global tech company, this is it. WHAT YOU'LL DO 🚀 Onsite Support Daily Helpdesk Be the first point of contact for IT requests from Barcelona employees via Slack, walk-up, and our service desk (Freshservice) Troubleshoot hardware, software, and connectivity issues on macOS devices (Jamf-managed fleet) and peripherals Handle account access requests, password resets, MFA re-enrollment, and app access through Okta and Google Workspace Escalate complex issues to our IT Administrators and IT Team Lead with full context and logs Onboarding Offboarding Prepare and issue laptops, peripherals, and accessories to new hires; handle all day-1 account setup Collect and process returned equipment from leavers; update asset inventory in AssetSonar Coordinate with HR and Talent for upcoming joiners; manage hardware delivery SLAs Coach new employees on tools, device setup, and company IT processes AV Events Support Set up and support AV equipment for internal events, All-Hands meetings, workshops, and external meetups hosted in our Barcelona office. Some of them may take place late. Ensure meeting rooms are ready daily: displays, cameras, microphones, Zoom Rooms, cables Troubleshoot AV issues in real time during events; coordinate with vendors for hardware-level repairs Help plan and execute the AV setup for the Barcelona office expansion Asset Management Procurement Maintain accurate asset inventory for the Barcelona office (hardware, peripherals, consumables) Coordinate local hardware procurement: gather quotes, place orders with vendors, track deliveries Manage the loaner pool, consumables, and device rotation to avoid aging stock Support hardware refresh cycles and decommissioning workflows Office Infrastructure Assist with Wi-Fi, wired connectivity, and printer troubleshooting at the office level Support the Barcelona buildout: coordinate with vendors and building management on IT infrastructure requirements (cabling, network points, AV installation) Help implement improvements to meeting room setup and network reliability Documentation Knowledge Maintain IT knowledge base articles, quick guides, and FAQs for Barcelona employees Document solutions to recurring issues and contribute runbooks for the IT team Share feedback with IT Administrators on gaps in current processes and tooling TO SHINE IN THIS ROLE 💥 Must haves: 3+ years of IT support experience in a SaaS or technology company - you've supported real users at scale, handled the full helpdesk lifecycle, and know what good IT operations looks like macOS and Jamf experience: comfortable enrolling devices, pushing profiles, troubleshooting macOS issues; this is a Mac-first environment Hands-o ... (truncated, view full listing at source)