Internal Communications Manager

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity Zuora is looking for an experienced Internal Communications Manager to design and lead a global communications strategy that keeps every ZEO (employee) informed, aligned, and inspired as we grow. In this role, you’ll shape how we tell our story internally — connecting our vision, strategy, and culture to the day-to-day experience of ZEOs across regions and functions. You’ll partner closely with the CEO, Chief Diversity Officer, ZEO Success (HR), Marketing, and senior leaders to build a cohesive internal communications system and cadence that supports change, amplifies our culture, and helps teams act with speed and clarity. This is a highly visible, hands-on role where you’ll combine strategic thinking, storytelling, and program execution to deliver measurable impact on employee engagement and alignment. What You’ll Do Design and deliver a global internal communications strategy that clearly connects ZEOs to our vision, strategy, and priorities, as reflected in year-over-year improvement on engagement survey items related to communication, leadership visibility, and understanding of company direction. Establish a consistent leadership communications cadence (e.g., All Hands, global kickoffs, executive updates) that enables senior leaders to communicate with clarity and confidence, increasing perceived effectiveness of leadership communication and reducing last-minute, reactive comms. Modernize and optimize internal channels — including the intranet, newsletters, All Hands, and other digital and live forums — to drive higher reach and engagement (e.g., improved open rates, attendance, and content consumption across key employee segments). Lead communications for major enterprise initiatives and change programs (e.g., organizational changes, talent programs, Inclusion Diversity, Social Impact), enabling successful adoption as measured by clear understanding of changes, reduced confusion, and progress against initiative-specific goals. Own the end-to-end engagement survey program as a critical bridge between leadership and ZEOs — driving strong participation, insightful narrative synthesis, and follow-up action plans that lead to observable improvements in team and company-level results. Build and manage an editorial calendar and small comms team that brings structure, predictability, and prioritization to internal storytelling, ensuring HR and company-wide moments are coordinated, relevant, and aligned to our values and brand. About You You may be a great fit if you: Bring significant experience (typically 8+ years) in employee/internal communications, corporate communications, or related fields, including experience leading people or cross-functional programs. Have a track record of building integrated internal communications programs that improve employee understanding, engagement, and connection to company strategy — ideally in a fast-paced, global technology or B2B environment. Are a strong storyteller and writer who can quickly distill complex topics into clear, compelling, and visually engaging narratives for different audiences and channels. Demonstrate strategic acumen — you see the big picture, connect dots across functions, and use communications to drive culture, change, and business outcomes (not just distribute information). Excel at stakeholder management and collaboration, building trusted, productive relationships with executives, HR, Market ... (truncated, view full listing at source)