VP, Technical Success — Strategic Accounts

VP, Technical Success — Strategic Accounts Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. The Role The Vice President, Technical Success — Strategic Accounts is RingCentral's senior-most post-sales relationship executive for the company's most important customers. Strategic Accounts are not defined by seat count alone — they are defined by ARR significance, strategic influence, competitive sensitivity, and the degree to which losing them would matter to the company in ways beyond the number on a spreadsheet. This VP owns those relationships at the organizational level. This is a VP-level role, which means the posture, the access, and the accountability are all higher than the AVP layer. The VP, Strategic Accounts represents RingCentral in executive rooms where decisions are made — not rooms where decisions are reported. They build peer-level relationships with Chief Experience Officers, Chief Operating Officers, and Chief Technology Officers. They sit at the table when their customers' boards are asking questions about communications strategy. That is the expectation. The VP leads through Directors and in close partnership with Principal TSMs. They do not manage accounts directly as a steady state — but they are personally present in the accounts where their presence changes the outcome. Their job is to build a team that doesn't need them in every room, while being irreplaceable in the rooms that matter most. What This Role Is — and Is Not The VP IS the most senior post-sales voice in RingCentral for Strategic Accounts. They own the customer relationship at the organizational level — not just the portfolio metric. The VP IS accountable for the NRR and GRR of the Strategic Accounts segment. The number belongs to them, and they run it like it does. The VP IS NOT a quota-carrying sales executive. They do not own the commercial negotiation. They own the conditions that make customers want to stay and grow — which is different, harder, and more durable. The VP IS NOT a super-Director who reviews account plans and attends EBRs. They set strategy, build leadership, and get personally involved in the accounts where their title and relationships create leverage that no one below them can replicate. Core Responsibilities Segment Strategy & P&L Ownership Own the Strategic Accounts NRR and GRR targets — full, unambiguous accountability for the retention and revenue health of the segment's book of business. Define the Strategic Accounts coverage model: which accounts are in the segment, how they are tiered, what the service standard is for each tier, and how the Principal / Sr. TSM / TSM layer is deployed within it. Develop the segment's annual operating plan: headcount, account assignment rationale, performance targets by tier, and investment priorities. Maintain a precise, current view of the segment's commercial health — renewal pipeline, at-risk clusters, expansion opportunity, and competitive displacement risk — and report it to the SVP accurately and without delay. Set the segment's NRR recovery strategy when accounts are at risk: cross-functional resource deployment, executive escalation pathways, and timeline accountability. Executive Customer Leadership Serve as the senior RingCentral post-sales executive in the segment's most strategically important accounts — not occasionally, not just at renewals. These customers should know who the VP is, have direct access to them, and trust them as a peer. Build and mai ... (truncated, view full listing at source)