Customer Success Engineer

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions. This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access , SD-WAN , CASB , and others under the SASE portfolio. Your Impact  Product Expertise: Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges. Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations. Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions. Product Adoption: Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs. Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement. Ensure customers achieve operational excellence by fully adopting and optimizing new features. Customer Impact: Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives. Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies. Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution. Your Experience 5 years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies. Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP. Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs. Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases. Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts. High-level consultative skills, capable of influencing decisions and driving customer success strategies. Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark. Work experience should include 4 years of hands-on designing, deploying, an ... (truncated, view full listing at source)