Home Medical Equipment Representative

Job Description: The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers. Schedule : Monday - Friday Hours : 9:00am - 6:00pm Essential Functions Delivers exceptional customer service by promptly responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff. Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, verifying insurance or self-pay status, and supporting discharges in collaboration with hospital liaisons and case managers. Manages the delivery and fulfillment of medical equipment and supplies by selecting appropriate delivery methods, coordinating with staff, and ensuring timely setup in both clinical and home settings. Provides one-on-one patient support, including equipment education, fittings, and ensuring selections align with physician orders; processes POS transactions, receives payments, and coordinates delivery or pickup. Collaborates across departments to ensure seamless service delivery, maintains strong internal and external relationships, and demonstrates problem-solving and compliance knowledge, including Medicare/Medicaid billing and privacy regulations. Audits casework and reports to identify trends, correct data, and support continuous improvement; assists with special projects and cross-functional initiatives. Maintains productivity standards, obtains insurance eligibility using phone and online tools, and translates diagnoses into ICD-9/ICD-10 codes while ensuring compliance with billing and privacy regulations. Delivers exceptional customer service by promptly responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff. Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, verifying insurance or self-pay status, and supporting discharges in collaboration with hospital liaisons and case managers. Manages the delivery and fulfillment of medical equipment and supplies by selecting appropriate delivery methods, coordinating with staff, and ensuring timely setup in both clinical and home settings. Provides one-on-one patient support, including equipment education, fittings, and ensuring selections align with physician orders; processes POS transactions, receives payments, and coordinates delivery or pickup. Collaborates across departments to ensure seamless service delivery, maintains strong internal and external relationships, and demonstrates problem-solving and compliance knowledge, including Medicare/Medicaid billing and privacy regulations. Skills Customer Service Order Entry & Processing Communication Interpersonal Skills Patient Care Referral Management Telephone System Proficiency Computer Literacy Medical Equipment Knowledge Group Problem Solving Required Qualifications Demonstrated experience in customer service and patient care, with a focus on professionalism, empathy, and responsiveness. Proven ability to work independently with strong self-motivation, accountability ... (truncated, view full listing at source)