Manager, Account Management

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Account Management Overview The Account Manager is responsible for the end-to-end management of commercial relationships with assigned financial institutions, ensuring sustainable business growth, adoption of Mastercard’s solution portfolio, and consistent value delivery. The role serves as the primary strategic point of contact between the financial institutions and Mastercard, aligning commercial, operational, and innovation objectives. Key Responsibilities Manage and strengthen strategic relationships with assigned issuing and/or acquiring financial institutions. Develop and execute account plans to drive growth in volume, revenue, and market share. Identify opportunities for the adoption of Mastercard solutions, including payments, data & analytics, digital, and security services. Lead commercial and contractual negotiations, ensuring alignment with both client and Mastercard objectives. Coordinate cross-functional internal teams (product, marketing, technology, legal, finance) to ensure successful execution of initiatives. Monitor client performance through KPIs, business reviews, and financial analysis. Ensure high levels of client satisfaction and proactively manage risks or issues. Maintain a strong understanding of the financial services market, regulatory environment, competitive landscape, and payment industry trends. Core competences Strategic and commercial mindset Analytical thinking and decision-making Client-centric approach Stakeholder influence and management Cross-functional collaboration and leadership Adaptability and growth mindset All About You Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or related field (MBA preferred). Prior experience in key account management, financial services, payments, or fintech. Solid understanding of financial institutions and the payments ecosystem. Proven relationship management and negotiation skills with senior stakeholders. Strong analytical skills with a results-driven mindset. Excellent communication skills in English and Spanish, both written and verbal. Ability to perform effectively in fast-paced, matrixed, and high-performance environments. More than 5 years of experience in a sales and/or management position Proven team builder with a desire to develop, lead and manage variety of operational roles Exceptional interpersonal skills with a strong ability to influence and build consensus. High level of understanding of operations of each department of the company. Propensity for details and exhaustiveness of content. Strong executive presence, presentation and communication skills, Proven track record of success in a changing business Willingness to tackle things on your own Strategic thinker with superior analytical and problem-solving skills. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.