Growth Operations Specialist

Growth Operations Specialist ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE ROLE We’re looking for a highly driven Growth Operations Specialist to accelerate inbound revenue by owning and optimizing the customer journey from initial inquiry through to activation. This role sits at the intersection of Sales and Operations, playing a critical part in improving conversion rates, shortening onboarding timelines, and increasing product adoption. You’ll partner closely with Sales, Compliance, and Support to remove friction, unblock deals, and ensure customers move seamlessly through onboarding. You’ll thrive in this role if you’re commercially minded, highly proactive, and obsessed with driving outcomes, not just completing tasks. Note : This role is based in Bangalore. WHAT YOU’LL DO Drive Conversion & Onboarding Velocity Own the onboarding funnel by guiding customers through KYC and documentation requirements, coordinating reviews, and proactively removing friction to accelerate time-to-activation and improve conversion rates. Unblock Revenue Act as an extension of the sales team by identifying and resolving blockers across onboarding, compliance, and customer experience — ensuring deals continue progressing without delays. Improve Activation & Early Lifecycle Partner with Sales to support customers post-signup, driving faster activation and increasing early product adoption. Own Customer Momentum Serve as a key point of contact for inbound prospects, resolving queries quickly and effectively to maintain engagement and reduce drop-off. Optimize Systems & Workflows Continuously identify inefficiencies across tools, processes, and customer journeys, and implement scalable improvements that increase team productivity and conversion. Turn Data into Action Leverage data to identify bottlenecks, uncover opportunities, and provide actionable insights that improve funnel performance and revenue outcomes. WHAT WE’RE LOOKING FOR - 1–3 years of experience in Customer Success, Sales Support, Customer Support, or similar roles - Strong commercial mindset with ownership over conversion and revenue outcomes - Highly KPI-driven with a bias for action and accountability - Proven problem-solver who can identify issues and independently drive s ... (truncated, view full listing at source)