Senior Analyst, Services Operations (Partnerships)

Senior Analyst, Services Operations (Partnerships) For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance: - Founded in 1995 as Angie’s List and rebranded in 2021 - Global company with 9 brands in 8 countries and employees worldwide - Homeowners have turned to us for 300 million home projects and counting About the team The Services Operations (Partnerships) team is the architectural backbone of Angi’s retail business, engineered to ensure the seamless execution of high-quality installation and assembly services. While our partners provide the products, we build the infrastructure and scalable frameworks that turn those purchases into completed home projects. Dedicated to delivering "Jobs Done Well", we drive growth through rigorous cross-functional collaboration and data-driven service enhancements. Our team specializes in solving complex operational challenges and engineering efficient solutions that eliminate friction. By constantly optimizing the service lifecycle, we ensure that Angi remains the gold standard for dependable, world-class home services. While this is a remote position, we are a global company and are looking for applicants located in eastern or central time zones to align with our team's working hours. What you’ll do The Senior Analyst, Services Operations (Partnerships) serves as a vital bridge between operational data and execution, leveraging strategic frameworks to drive high-priority initiatives for Angi. This role focuses on optimizing two-sided marketplace dynamics for Angi Services’ largest demand channel, to ensure we are matching the best professionals to the right homeowners while maximizing revenue and marketplace health. Working at the intersection of customer care, strategy, and operations, you will analyze service professional and customer behavior to identify levers for efficiency. As a Senior Analyst, your goal is to oversee operations for some of Angi’s largest Retail partnerships and provide the strategic foresight required to answer not just "what happened?" but "how do we scale?" and "which path drives the most impact?" By converting complex operational challenges into streamlined, data-backed strategies, you will directly enhance the customer experience, accelerate growth, and enhance profits. - Strategic Initiative Leadership: Design and implement high-impact initiatives and operational enhancements aimed at elevating service quality, efficiency, and customer satisfaction across all retail partnerships. - Service Innovation & Piloting: Lead the end-to-end development of complex service programs - including multi-provider coordination - while conducting pilot programs to establish optimal pricing structures and delivery timelines. - Profitable Scaling & Expansion: Oversee the successful launch and national expansion of new service offerings, ensuring a balance between aggressive growth, profitability, and high customer experience standards. - Process & SOP Optimization: Oversee and develop deep expertise in our portfolio of BPO-led workflows and Standard Operating Procedures (SOPs) and continuously iterate on these frameworks to refine pro-to-job matching and network efficiency. - Cross-Functional Partnership: Serve as the primary operational lead for Retail Growth Managers, navigating intricate partner challenges and providing the strategic support necessary to resolve ad-hoc business needs. Who you are - 2+ years of professional background in investment banking, management consulting, or a comparable fast-paced tech environment - Robust quantitative aptitude with expert-level Excel skil ... (truncated, view full listing at source)