Inbound Pro Success Representative

Inbound Pro Success Representative For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance: - Founded in 1995 as Angie’s List and rebranded in 2021 - Global company with 9 brands in 8 countries and employees worldwide - Homeowners have turned to us for 300 million home projects and counting Angi is seeking an Inbound Pro Success Representative to join our Pro Success team. This is a high-impact, high-stakes role where you are the final line of defense in protecting our revenue and, more importantly, ensuring our Pros find long-term value in their partnership with Angi. The ideal candidate is a "consultative closer" who thrives in a fast-paced call queue environment. You don't just "save" a customer; you listen, diagnose why their advertising isn’t working, and pivot the conversation toward a solution that keeps their business growing. You will report to the Pro Success Manager and work alongside a team dedicated to turning frustrated pros into lifelong partners. ABOUT THE TEAM The Pro Success team is the heartbeat of Angi’s sustainability and the "final line of defense" for our marketplace. While other teams focus on bringing in new business, we ensure our current Pros stay, grow, and thrive.  We are a resilient, competitive, and empathetic group of specialists who manage the most critical moments of the customer lifecycle, the inbound cancellation request.  By turning frustrated Pros into lifelong partners, we directly impact the company's bottom line and the overall health of the home services industry. WHAT YOU’LL DO As an Inbound Pro Success Representative, you are a "consultative closer" tasked with protecting revenue in a high-stakes, high-volume environment.  Your goal is not just to "save" a customer through a quick fix, but to actively listen, diagnose the root cause of their frustration, and pivot the conversation toward a solution that demonstrates long-term ROI. - Own the Save: Manage a high volume of inbound calls from Pros looking to cancel or reduce their advertising spend. - Diagnose & Consult: Use active listening to uncover the "why" behind the request and demonstrate the platform's value. - Negotiate & Re-sell: Confidently handle objections regarding lead quality, pricing, and performance to secure a "re-close." - Internal Collaboration: Partner with Account Management and Support teams to resolve technical or billing roadblocks. - Data Integrity: Accurately track save reasons and outcomes in the CRM to help leadership identify market trends and risks. - Continuous Improvement: Refine "re-selling" techniques based on real-time coaching and evolving industry trends. IN THIS ROLE, YOU WILL NEED: - Experience navigating and maintaining data integrity within a CRM (e.g., Salesforce) to track customer lifecycles. - Comfort using cloud-based telephony systems in a high-volume, fast-paced inbound environment. - Ability to quickly learn and explain digital advertising metrics and platform tools to non-technical users. WHAT WE'RE LOOKING FOR: - 1-3 years of relevant experience, ideally featuring a combination of high-volume sales and revenue retention where you were responsible for protecting a book of business. - Strategic Communicator: You possess the ability to think on your feet and deliver creative, high-impact solutions while navigating complex conversations under pressure. - Advanced De-escalation: You can maintain a calm, tactful, and professional demeanor even when dealing with highly frustrated customers, turning tense interactions into productive partnerships. - Goal Oriented: You are motivated by a rele ... (truncated, view full listing at source)