AI Solutions & Delivery Manager, Business Controls

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: We are seeking an experienced AI Solutions Delivery Engineer to join our Business Controls Group (BCG) as a hands-on technical leader focused on applying Artificial Intelligence, including Generative AI and Agentic AI, to accelerate and elevate first line of defense (1LOD) risk and control operations. The ideal candidate will possess a blend of business and technical savvy, a vision for what AI can unlock within a controls environment, and the drive to transform that vision into reality. You will be responsible for partnering with stakeholders across BCG: listening, facilitating, hands-on developing, and delivering prioritized AI solutions that augment and elevate the capabilities of our risk and controls professionals. You will focus on building AI-powered solutions for specific BCG initiatives, including control testing, horizontal risk-related reporting, and other 1LOD process acceleration activities, and manage a portfolio of AI initiatives from ideation through production deployment. This role exists to increase the quality, velocity, and scalability of how our Business Controls teams execute their work. You will also serve as technical lead for the Business Controls AI Engineering function, acting as a system-level thinker, designing, orchestrating, building, and deploying AI agents, tools, and enterprise data integrations for BCG and 1LOD risk management teams within the guardrails of SoFi’s governance framework. What you’ll do: AI Strategy Solutions Delivery Partner with BCG leadership to define the AI solutions vision and roadmap for 1LOD risk and controls, based on business use case prioritization and scorecard evaluation. Identify and implement opportunities where AI can uplift risk and control processes and practices, with an initial focus on control testing velocity and business controls reporting. Design, develop, and deploy AI-powered solutions (including LLM-based agents, automated evidence analysis, and intelligent workflow tools) that deliver measurable improvements to BCG operations. Translate ambiguous, fast-evolving AI work into clear narratives, artifacts, and decision frameworks for senior and executive leaders. Manage the end-to-end AI product lifecycle, from ideation and requirements gathering through development, testing, launch, and post-launch optimization. Stakeholder Engagement Enablement Partner with Business Controls teams, risk professionals, technology teams, and other BCG stakeholders to drive development, adoption, and continuous improvement of AI solutions. Enable risk professionals’ adoption of AI tools by providing training, documentation, and hands-on support to increase comfort and proficiency across the organization. Partner with enterprise AI and platform engineering teams to ensure AI solutions are built in compliance with best practices, enterprise policies, and internal standards. Contribute to the uplifting and upscaling of AI capabilities across BCG, assisting in the responsible adoption of best-in-class AI platforms within the organization. Performance Metrics Define key performance indicators (KPIs) and metrics for AI solutions, monitor performance post-launch, and iterate based on data-driven insights. Ensure AI solutions deliver measurable business value, including reductions in cyc ... (truncated, view full listing at source)