Senior BizOps Engineer

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior BizOps Engineer Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About the Role The Mastercard Authorization Platform is an international message processing system that serves all Mastercard principals, affiliates, and associations: large and small, automated and non-automated. The Authorization Platform transmits authorization validation data among issuers, acquirers, and points of interaction. The Authorization Platform refers to both hardware (the physical communications lines of the Mastercard Network and Mastercard interface processors [MIPs]) and software (the Mastercard Network authorization application). As a Senior Engineer in BizOps, you will play a pivotal role in advancing Mastercard’s authorization observability and operational intelligence. This role focuses on engineering solutions that enhance platform instrumentation, cross-team integration, and real-time alerting across multi-platform environments. Your responsibilities include building and maintaining impact and blast-radius reporting in partnership with Incident Manager teams to enable rapid delivery of metrics for incidents affecting Transaction Switching Authorization. You’ll also engineer internal SLA/SLO monitoring, dashboarding, reporting systems, and support customer-facing data enablement for latency and decline inquiries. You’ll collaborate with BizOps Squad Leads to define and deliver release observability requirements, ensuring robust logging and monitoring for new and enhanced components. You’ll also support SLA/SLO documentation and cross-team reviews to identify and implement improvements. In addition, you’ll develop custom data solutions for operational authorization needs, including dashboards, alerts, and reporting for BizOps and engineering teams. You’ll also contribute to next- gen data enablement using AI/ML and Mastercard platforms like AI Ops to improve incident detection and prevention. Finally, you’ll support specialized initiatives to improve the authorization experience across Transaction Switching and Auth-connected programs, addressing customer issues, configuration errors, and data mismatches. Role • Serve as the primary contact responsible for the overall health, performance, and capacity of Mastercard applications. • Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews. • Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment. • Implement data-driven monitoring and alerting strategies to ensure application health and performance. • Design and manage ETL processes to ensure data is accurately and efficiently move ... (truncated, view full listing at source)