Technical Support Manager - Vehicle Reliability Engineering

Who we are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn . Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. This high-leverage leadership position requires a technical operations expert to manage the Vehicle Reliability Engineering (VRE) team. This is not a traditional reactive support role; it is a proactive Operations and Reliability leadership position. You will be the central point of contact ("nerve center") for the systemic health of our fleet. You will lead a team of operations engineers focused on automating diagnostics, driving root-cause analysis, and bridging the communication between field operations, the command center, and core engineering teams to ensure our autonomous fleet is ready for commercial scale. This role is an onsite position based in Dallas, Texas, working Monday through Friday. In this role, you will: Leadership: Manage, mentor, and scale a team of operations engineers and reliability specialists focused on the systemic health and operational readiness of the Aurora autonomous fleet. Proactive Systems and Reliability Engineering: Shift the team’s focus from reactive troubleshooting to proactive incident prevention by driving deep Root Cause Analysis (RCA) and implementing long-term hardware/software fixes. Drive Automation: Partner with engineering teams to build and deploy automated diagnostic tools, scripts, and alerting systems that reduce manual intervention and improve vehicle uptime. Systems Monitoring Telemetry: Oversee the "nerve center" of fleet health, utilizing telemetry, Linux command-line tools, and data dashboards to predict and resolve sensor (Lidar/Radar) and compute failures before they impact field operations. Stakeholder Communication: Act as the primary translation layer between Operations, Product, and Infrastructure engineering, reporting to senior management and keeping stakeholders aligned on reliability initiatives. Process Development: Develop and implement SRE-based support processes, incident response playbooks, and workflow improvements to plan for scalability and new technology deployments. Training: Conduct regular training sessions for the support team to deepen their Linux, networking, system troubleshooting, and automation skills. Metrics SLAs: Develop and track key performance indicators (e.g., MTTR, uptime percentages, SLAs/SLOs) required to support a 24/7 commercial operations base. Required Qualifications: 5+ years of experience managing Site Reliability Engineering (SRE), Technical Operations, or Sustaining Engineering teams in a high-growth, high-stakes tech environment. Bachelor’s degree or experience in a relevant field (e.g. Information Technology, Computer Science, Engineering). 3+ years of direct people management experience (managing teams of 5+ members). Proficient in deep technical areas like: Linux environments, IT systems, hardware/software integrations, networking, and sensor suites (Lidar/Radar). Proven experience establishing incident response frameworks, automation protocols, and performance metrics. Excellent communication skills with the ability to translate complex technical/systems issues for non-technical operations stakeholders. Strong bias for action and the ability to make high-pressure decisions regarding vehicle safety and operational status. Desirable Qualifications: Deep tech ... (truncated, view full listing at source)