Team Lead Early Growth Card Reader - English

Team Lead Early Growth Card Reader At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As the Early Growth Team Leader you will lead a team of Early Growth Specialists responsible for three commercial motions: activating merchants on their SumUp card reader, upselling additional SumUp products (Business Account, POS Plus, and others), and, depending on merchant size, either converting or qualifying leads for handover to Account Management. The Early Growth Team operates at the earliest stage of the merchant lifecycle, where merchant value has not yet been confirmed and must be predicted through modelling. This means the team works at high volume, with short and repeatable interactions, and a structural share of outreach will not convert. Your role is to ensure the team executes consistently within that reality: activity levels are maintained, quality is high, escalations to Account Management are timely and commercially credible, and agents are developing and engaged. This is a first-line leadership role in a team that is still formalising its operating model. The right candidate will be comfortable building structure while running the day-to-day operation simultaneously. What you’ll do: Team leadership and coaching Lead, mentor and develop a team of Early Growth Specialists. Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices Hold regular 1:1s with team members focused on performance, development and engagement Facilitate regular team meetings to review performance, align priorities and address operational challenges Commercial performance management Drive team performance against activity targets (call volume) and commercial outcomes (activations, upsells, accepted offers and qualified handovers to Account Management) Implement operating rhythms that allow performance gaps to be identified and corrected Cross-functional collaboration Hiring and onboarding by accelerating ramp-up for new hires through structured onboarding, early coaching, and clear performance milestones in the first 30 to 60 days Your mission: Drive operational excellence and performance continuity Accelerate activation and revenue generation Strengthen cross-functional collaboration and process scalability Develop talent and reinforce a high-performance culture What we’re looking for: 2/4 years of experience in a high-volume commercial or outbound role: inside sales, SDR, BDR, or similar First experience in a leadership or senior individual contributor capacity: team lead, acting lead, or equivalent. Demonstrable ability to drive and sustain high activity levels within a team: setting targets, tracking output, and holding people accountable Excellent verbal and written communication skills in English Structured approach to performance management: comfortable working with activity metrics and funnel data on a daily and weekly basis Why you should join SumUp: 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🥗 Restaurant tickets (Edenred) 📚 A dedicated annual LD budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique op ... (truncated, view full listing at source)