Principal, Business Operations – AI & Automation

Principal, Business Operations – AI & Automation BUILDING THE FUTURE OF CRYPTO Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures. Become a Krakenite and build the future of crypto! PROOF OF WORK THE TEAM Payward Services is Kraken’s B2B arm — built on 15+ years of operating history — enabling companies to embed digital asset trading, payments, custody, staking, and funding rails through a single integration. The business is scaling rapidly across products, partners, and markets. Business Operations sits at the center of that — not planning from the sidelines, but driving execution, filling gaps, and building systems that let a lean team operate at scale across product, commercial, and operational domains. Our biggest lever is AI. We’re building an AI-native ops function where automation is the operating model. Claude-powered workflows, agentic pipelines, and custom integrations already power core processes — now we need to take this from early traction to full-scale operating infrastructure. As Principal, Business Operations – AI & Automation, you’ll co-own the automation stack, partner directly with leadership, and act as a force multiplier across the business. This role is about building intelligent systems that make a 50-person team operate like 500 — owning the roadmap end-to-end from opportunity identification through design, build, and scale. THE OPPORTUNITY This role requires someone who is equal parts strategist, builder, and operator — with a deep instinct for where AI creates real business leverage. - Own the AI automation roadmap for PWS — identify, prioritize, build, ship - Build and deploy agentic workflows and AI-powered tools (Claude-based assistants, automated reporting, pipeline systems, internal bots) that eliminate manual work - Step into ambiguous, under-owned processes and bring structure, automation, and speed - Partner across Sales, Product, Engineering, Legal, Finance, and Compliance to translate business problems into automation solutions - Improve and optimize existing automations for cost efficiency, reliability, and scale - Drive 0 → 1 initiatives — from problem discovery to prototype to production - Establish best practices for AI tooling, prompt engineering, and workflow design across the organization - Advise leadership on where AI creates the most operational leverage and shape the long-term vision for AI-native operations at Kraken SKILLS YOU SHOULD HODL - 5+ years in B ... (truncated, view full listing at source)