Software Engineer II - Backend

Job Description Software Engineer II, ChatOps (P10) - Pune Zendesk is seeking a Software Engineer II to join our Agent Workspace Messaging Team (ChatOps). As part of the ChatOps product teams in Pune, you and your team will be focused on empowering our customers to deliver a best-in-class chat experience for their users. You will contribute to delivering a revamped customer chat experience that will ultimately contribute to the realization of an omnichannel customer engagement product. You will collaborate with a group of young and dynamic engineers to develop a highly responsive web-based application. You will gain experience with a well-structured web frontend architecture and the backend services that support it. Working closely with our product teams and UX designers, you will help improve the current workflows and implement exciting new features. This is an excellent opportunity for a growing engineer to expand your skills in distributed systems, learn modern technologies, and contribute to meaningful products in a collaborative, fast-paced environment. You should enjoy finding simple solutions to complex problems and have a passion for writing clean, maintainable code. To succeed in this role, experience with web applications and eagerness to learn new technologies is essential. What you’ll be doing Develop and maintain the chat platform features using Java and other modern technologies Build responsive web applications with clean, maintainable code and comprehensive testing Practice good engineering standards with well-tested code including unit tests and reliable automated end-to-end testing Collaborate with cross-functional teams to implement new features and improve existing workflows Participate in code reviews and contribute to engineering best practices Work with APIs and distributed systems to create seamless user experiences Learn and adopt new technologies to advance your technical expertise What you bring to the role Required: 4-6 years of software engineering experience in object-oriented programming languages (Java, Ruby, Python), with Java preferred Experience with databases such as MySQL or DynamoDB Knowledge of API design and distributed systems Passion for writing clear, maintainable code with good engineering practices Strong written, verbal, and interpersonal communication skills in English Hunger for learning new technologies and eagerness to grow your capabilities Team-first collaborative attitude and ability to thrive in fast-moving environments Nice to have: Experience with Kafka and event-driven architecture Experience with Kubernetes container orchestration Experience with AWS stack (EKS, RDS, S3, etc.) Experience with CI/CD tools and deployment processes Working knowledge of JavaScript/TypeScript and React Working knowledge of the Ruby programming language Understanding of security best practices for backend development Tech stack you’ll work with: Our services run within Kubernetes environments, enabling efficient orchestration and scalability. Our data is stored in AWS RDS and S3, and we utilize Kafka to build an event-driven architecture supporting real-time data processing. Our codebase is primarily written in Java, with some services developed in Ruby, Python, and JavaScript (React for UI). While we don't require previous experience with all aspects of this technology stack, we are looking for candidates who have worked on web applications and demonstrate strong potential and eagerness to learn new technologies. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of ... (truncated, view full listing at source)