Client Engagement API Specialist

Client Engagement API Specialist BUILDING THE FUTURE OF CRYPTO Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures. Become a Krakenite and build the future of crypto! PROOF OF WORK THE TEAM As an API specialist you will be the first point of contact when our clients need assistance with our REST, WebSocket, and FIX APIs. Our API support team handles inquiries from clients using our API to implement various projects, from mobile apps, to high frequency trading bots, to other exchanges sourcing our liquidity. You will work closely with our entire range of retail, VIP, and Institutional clients, answering API related questions and solving technical API issues, while providing the excellent customer experience our clients expect from Kraken. THE OPPORTUNITY - Answer clients’ API questions via text and live support channels (Zendesk/Email/Telegram/Zoom). - Assist colleagues with API inquiries and projects involving API use cases. - Diagnose and provide solutions for clients’ API related issues. - Assist clients in implementing their API code (provide integration advice, debug client code, provide code examples). - Develop and maintain our official API libraries/wrappers in multiple programming languages. - Maintain internal and client facing API documentation, support content, and training resources. - Provide testing and feedback for new API features before they are released to clients. - Perform API related engineering tasks (API onboarding, firewall management, networking configuration). - Assist in the management of our API support team (QA for other specialists, etc.). SKILLS YOU SHOULD HODL - Knowledge and experience of at least one programming language (Python. JavaScript, C/C++/C#, Rust, for example). - Understanding of REST, WebSocket, and FIX API functionality. - Experience interpreting multiple data formats (JSON, CSV, XML, FIX 4.4, etc.). - Experience managing hosts (AWS instances, for example) and networks (firewall configuration, etc.). - Ability to write complex technical documentation in a human friendly format. - Good interpersonal skills, and excellent communication abilities. NICE TO HAVES - Experience writing trading related code for REST, WebSocket, or FIX APIs (not necessarily crypto). - Experience with Google Sheets, Google Script, SQL, and other data tools. - Experience with third party API tools (Postman, N8N, for example). - UNIX command line knowledge (bash/sed/awk/grep/exp ... (truncated, view full listing at source)