Patient Service Representative

Job Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our west Valley Urgent Care. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! Discover why Intermountain Health is a great place to work (youtube.com) Posting Specifics Entry Rate: $17.86 - $23.22 depending on experience Benefits Eligible: Yes, check them out  here Shift Details: Full-time, 40 hours per week, Monday - Thursday, variable shift between 7:00am - 7:00pm Essential Functions Provides courteous and professional connections with patients over the phone, in person or via secure messaging.  Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. Documents all phone calls accurately and completely in the electronic medical record (EMR). Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. Skills Professional etiquette and communication. Collaboration / Teamwork Confidentiality Customer service Resolving patient needs Computer literacy Time management Critical thinking/situational awareness Cash management Minimum Qualifications Six months of customer service experience involving interactions with customers. Demonstrated basic computer skills involving word processing and data entry. Professional manner and strong interpersonal and communication skills. Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Preferred Qualifications One year of customer service experience involving interactions with customers in person and by phone. Billing and collections experience. Computer literacy in using electronic medical records (EMR) systems and other relevant software. High school diploma or GED preferred. Multilingual Physical Requirements Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequ ... (truncated, view full listing at source)