Sr Manager, ProServe Onboarding

Job Description: This isn't just about checking boxes; it’s about architecting the very first impression our enterprise customers have of our partnership. As the Senior Manager of Professional Services, Onboarding, you aren't just managing a process—you’re leading the charge in turning newly signed into long-term success. Here is how we see this role coming to life: Who you’re committed to being: A Visionary Architect: You don't just follow a playbook; you build the one that scales. You see the big picture of the customer lifecycle and design onboarding strategies that align with long-term growth. A Service-First Leader: You take pride in developing high-level talent. You are committed to building leadership depth, driving accountability, and mentoring teams to be the best versions of themselves. A Cross-Functional Diplomat: You thrive on collaboration. You are someone who can bridge the gap between Sales, Product, and Customer Success to ensure our customers never feel a handoff friction. An Operational Artist: You find beauty in a well-oiled machine. You are dedicated to efficiency, margin health, and using data to tell the story of your team’s impact. What you’ll do: Own and evolve the onboarding strategy for our Enterprise and Commercial segments, ensuring every customer realizes value as quickly as possible. Drive operational excellence through expert resource planning, capacity modeling, and service delivery optimization. You’ll be accountable for end-to-end performance, from customer satisfaction (CSAT) and time-to-value to service line profitability. Partner with Product and Go-To-Market teams to provide boots-on-the-ground insights that shape our future product roadmap and service offerings. Lead talent strategy, including hiring, succession planning, and performance management for a multi-layered team. Experience you'll bring: You’ve spent years in the enterprise technology space, navigating the complexities of large-scale deployments. You have a proven track record of leading managers or senior individual contributors. You know how to lead through others to achieve massive results. You’ve previously owned the P&L or held accountability for both delivery quality and the financial health of a service line. You’ve successfully navigated high-growth environments, building systems and operating rhythms where none existed before. Requirements: 8 years of professional services or related experience (or 6 years with an advanced degree). Deep expertise in program delivery, consulting, and process optimization. Exceptional ability to influence stakeholders and drive alignment across competing priorities. Bachelor’s degree in a relevant field; MBA or advanced degree is a plus. This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. Why you’ll love working here: We work in a blended environment that supports collaboration, flexibility, and connection across teams. We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. We foster a culture of inclusion and belonging, where everyone can contribute and thrive. We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical tec ... (truncated, view full listing at source)