Strategic Implementation Lead - LATAM, Uber for Business

Strategic Implementation Lead - LATAM, Uber for Business Department: Sales & Account Management Team: Account Management Location: Sao Paulo, Brazil Type: Full-Time **About the Role** Strategic Implementation Lead is where high-stakes execution meets long-term partnership. You aren’t just launching a product; you are the architect of a customer’s first experience with Uber for Business across Latam. This means navigating the complex reality of a massive regional footprint—balancing different market needs, languages, and technical infrastructures—all while moving at Uber speed. This role is for someone who thrives in the "messy middle" of a launch. You’ll need to be as comfortable troubleshooting an API integration as you are leading a high-pressure training session for a C-suite audience. It’s challenging because expectations are high and timelines are tight, but it’s rewarding because you own the outcome. If you are resilient, resourceful, and ready to turn ambiguity into a seamless operational reality, you’ll grow here. This is a hybrid role—our team collaborates in-person out of our office in São Paulo 3 days/week. **What You’ll Do** - **Navigate the Launch:** Own the end-to-end implementation for Uber’s most strategic Latam customers, turning complex goals into actionable launch plans. - **Build Trust Fast:** Serve as the primary technical and strategic guide during the onboarding phase, earning the trust of regional stakeholders through reliability and expertise. - **Solve the Unscripted:** Resolve complex technical and operational blockers—from SFTP and expense integrations to billing hurdles—using resourcefulness and internal influence. - **Drive Adoption with Urgency:** Create and execute engagement strategies (training, customized templates, and demos) that ensure employees don’t just have access to Uber, but actively use it. - **Manage the Tension:** Balance the needs of your customers with Uber’s internal operational constraints, making smart trade-offs to keep projects on track without sacrificing quality. - **Identify Growth in the Messiness:** Look beyond the initial setup to uncover early upsell and exp