ServiceNow Administrator (Remote, IND)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role CrowdStrike IT is growing and seeking a dynamic ServiceNow Administrator / Developer to join the ServiceNow Support Team. Along with your team members, you will be responsible for the overall ServiceNow experience at CrowdStrike. The ServiceNow Administrator will focus primarily on platform support, administration and Incident handling, but will have opportunities to grow development skills on projects and enhancements. This individual will work with ServiceNow Architects and Developers on related projects including service automation and platform integration support. A typical day will include working from both a platform Incident queue, assisting with admin tasks such as patching, cloning, upgrades and deployments as well as participating in development projects. Other duties as assigned. What You’ll Do: Administering capabilities to configure the ServiceNow platform to align with IT best practice. Platform upgrades and code migration via update sets Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB Managing and administering ServiceNow users, groups, user criteria, and all the various roles Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal Configuring and maintaining application security Development work on stories for enhancements and project implementations across platform modules Code reviews of other Developers’ work Assisting with monitoring and improving platform health Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports Creating alerts and notifications using e-mail and other messaging capabilities within the platform Ensuring the best performance from the system Troubleshooting, resolving and /or escalating system Incidents when they arise Performing daily operational management and administration activities Producing reports and dashboards based on defined measures, metrics and key performance indicators. Recommending any improvements regarding the platform, processes or reporting Ensuring policies are reflected in the way the platform is administered. Provide on-call support for ServiceNow What You’ll Need: Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent 5 years of ServiceNow platform experience including a mix of development and administration Familiar with HTML, JavaScript, CSS etc. Knowledge of ServiceNow platform integrations with external systems Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories Experience with Core, Knowledge Management, Change Management, Incident, Problem, Hardware and Software Asset Managem ... (truncated, view full listing at source)