Predictive Insights Specialist

Job Requisition ID # 26WD97494 Predictive Insights Specialist Role Overview We are building a flexible, high-leverage team responsible for detecting customer issues earlier and enabling the organization to act before they escalate. As a Predictive Insights Specialist, you will: Synthesize signals across systems that are currently analyzed in isolation — connecting support data, telemetry, community signals, and field observations into a unified intelligence picture Identify emerging issues and systemic risk before they become visible through case volume or escalation Build scalable intelligence capabilities that improve proactive support across the organization This team operates as a horizontal intelligence layer within the Predictive Support pillar, partnering closely with Diagnostics, Customer Reliability, and Technical Account Management (TAM) to improve how the organization anticipates and responds to customer needs. What You'll Do Detect emerging issues early Identify patterns across support data, telemetry, knowledge base usage, and TAM signals — surfacing issues before they become visible through any single source Use AI to extend your impact Use AI to accelerate analysis, automate detection, and build lightweight systems and prototypes Turn signals into understanding Translate cross-system data into clear, actionable intelligence that defines what is happening, why it matters, and what should be done Build scalable capabilities Create repeatable systems for detection, classification, and monitoring — replacing recurring manual analysis Enable cross-pillar outcomes Develop intelligence that enables Customer Reliability teams to act on emerging issues, TAM to guide customers proactively, and Diagnostics to investigate root causes faster Contribute to system-level solutions Help design and evolve systems (e.g., CIRCL, Support MCP) that connect customer signals with product and support workflows at scale How We Work Outcome-driven — every initiative is tied to clear, measurable outcomes with accountability to partner teams Capability-first — we build reusable systems, not stakeholder-specific one-offs Shared success — we work as a team to ensure outcomes are connected and delivered across the system Connected work — we ensure our work integrates with and amplifies other efforts across the system, not just local outputs What We're Looking For Strong analytical thinker who can move from data → insight → action with minimal guidance Active interest in using AI to extend capabilities beyond traditional role boundaries Comfortable working across data, systems, and ambiguous problem spaces Demonstrated ability to build, prototype, or create solutions — not just analyze and report Experience building analytical tools, pipelines, or automations High ownership mindset — identifies important problems and drives them to measurable outcomes Learns quickly, adapts, and operates effectively in a collaborative, fast-moving environment without rigid structure Nice to Have Experience working across multiple data sources (e.g., support data, CER, KB, forums, telemetry, customer signals) Proficiency in SQL and at least one scripting or programming language (Python preferred) Familiarity with AI-assisted workflows or development What Makes This Role Different Focus on early detection and prevention, not retrospective reporting Works across the full portfolio — synthesizing signals across systems and industries rather than within a single domain Opportunity to build systems and capabilities, not just deliver analysis Work directly shapes how the organization anticipates and responds to customer issues Operates in a small, high-impact team where your work drives organizational capability Emphasis on leverage, ownership, and real outcomes — not activity or output volume Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildi ... (truncated, view full listing at source)