Collections Advisor

Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We provide simple and reliable card payment solution - used by 1 million merchants globally processing 110 million transactions daily. Our technology powers billions of transactions annually that move over $10 trillion around the globe. About the team We are currently recruiting for enthusiastic, target driven Collection’s Advisors to join us in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendly yet professional environment where successful candidates can develop and grow. What you will be doing Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function Acting as a first point of contact for customers with outstanding arrears Reinstating of Direct debits to adhere to our One Call Resolution aim Showing empathy to vulnerable customers Negotiating & setting up repayment arrangements General administration duties Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA) Adhere to KPI's set by the business What you will bring We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar Strong customer service & communication skills with the ability to empathise with people The ability to adapt to change in a fast-paced environment Experienced working within a regulated organisation background Polite telephone manner Strong IT skills to navigate multiple platforms Experience of working with Microsoft Office - Word, Excel and Outlook What we offer you Scheduled development time to support career progression 25 days annual leave per annum plus Bank Holidays Competitive Pension Scheme Private Healthcare Plan Life Assurance x 4 salary Location: Manchester City Centre – Hybrid Working option available – Friday and two other day per week office based, 2 days working from home. Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant) Competitive salary plus up to £500 per month commission based bonus scheme