Senior Product Manager

Job Description Senior Product Manager Approvals & Automations Zendesk builds AI powered, customizable and simple to use service software crafted to improve customer relationships. Many of the world’s favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it! We’re looking for a Senior Product Manager to lead the following product area An approvals workflow engine that can enable mult-step approval processes, improve productivity for our customers and can fast track our investments in Employee Services. Integration of Approvals steps and actions with the AI Agents integration platform and with the Zendesk MCP server for external Agentic AI to action upon approvals In this role you will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver a robust and user-friendly workflow solution that meets the needs of our customers. Your expertise in product management and deep understanding of workflow processes will be essential in driving the success of this initiative. As a Senior Product Manager for Approvals & Integrations you’ll… Be a subject matter expert in this product area, and work with customers both internal and external to understand their needs Be a strategic leader for this area, setting and articulating a vision and roadmap Drive the execution of new capabilities and enhancements with your own engineering teams as well as work cross-functionally with other product areas including, Integration partners and Go-To-Market teams (i.e. sales & customer success) to support their initiatives. Advocate for a user-centric approach in product development. Collaborate with UX/UI designers to create intuitive and engaging user interfaces that enhance the overall user experience . Define OKRs, success metrics and review performance against those. Be responsible for scaling these services to manage thousands of rule executions with minimum impact on the Zendesk infrastructure. Basic Qualifications Bachelor’s Degree, with 5 years of Product Management experience under your belt, delivering products that met business goals. Your work experience will include customer-focused SaaS, designing and shipping “full-stack” from front-end, to back-end, and APIs. A great collaborator that knows that to deliver anything of value is a team effort and likes to dig in with intelligent and passionate engineers to find the best solution to a problem. Ability to understand complex systems, and balance appropriate tradeoffs between performance, cost, and user experience. A self-starter with a bias for action who is motivated to solve problems and deliver results with an owner mentality. Excellent verbal and written communication skills for varying audiences: customers, engineering, marketing, program management, and executives. The drive to deeply understand our product, the market, our customers, and when to use the right data to measure success, using analytics tools to aid in decision-making. Preferred Qualifications: Past experience building an enterprise  product based on BPMN standards The US annualized base salary range for this position is $182,000.00-$274,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with conne ... (truncated, view full listing at source)