Junior Technical Account Manager (Graduate FASTER program)

At Red Hat, we are open and eager to get to know you and how you can add to our culture of innovation . Learn more about how our commitment to open source principles drives us to create better technology in community with others.  We are the world's leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.  Our technical field associates are at the forefront of this mission, working directly with customers and ecosystem partners to understand their challenges and demonstrate how Red Hat technologies can transform their businesses. Job Summary The Junior Technical Account Manager is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments.  The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support . What you will do During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program , a comprehensive 12-month program designed to provide you with the deep technical knowledge, customer engagement skills to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts on 1 September 2026. Through this experience, you will: Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services Develop technical skills in the Red Hat portfolio that span Cloud, Automation, Containerisation and AI solutions by completing training programs and attaining industry recognized certifications Assist experienced members as they deliver strategic technical and architectural guidance to key customers Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise. As a Junior Technical Account Manager , you will also: Respond to customer inquiries and requests, following established procedures Document customer interactions and track issue resolution progress in designated systems Escalate complex technical issues to senior team members for guidance and resolution Participate in internal training programs to develop product knowledge and technical skills Perform customer onboarding and account maintenance tasks Proactively identify known solutions for common technical challenges Contribute to the creation and maintenance of knowledge base articles and documentation What you will bring Passion for open source technology, desire to build a career within the Tech industry Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills in an enterprise IT-related projects Understand fundamental concepts of network communication and configuration Demonstrated customer service skills and desire to be customer-focused Effective communication (written and verbal), active listening and presentation skills Ability to work independently and collaboratively with internal teams and external customers Knowledge of infrastructure systems, particularly Linux and containers Security clearance required for customers project requirements Wi ... (truncated, view full listing at source)