Director, Sales Incentive Strategy & ICM

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Sales Incentive Strategy & ICM Director, Sales Incentives Strategy & ICM Overview The Director is responsible for aligning our Sales Incentives Strategy to operational excellence in deploying the SAP SuccessFactors Incentive Management in support of the Global Sales Incentives Program. The primary objectives of this role are to: • Own, plan and drive the strategic direction, operational efficiency, and roadmap to deploy operations of the company's sales compensation, commissions, and variable pay programs. • SAP ICM Operations: Oversee end-to-end administration, including system and sales plan configuration, data interface integration, and commission performance reporting capabilities to ensure accuracy and efficiency. • Establish an operating model for plan deployment across: intake, prioritization, backlog management, governance, and release cadence. Ensure proper use of development, test and production environments. • Oversee ICM plan design enablement, configuration, testing, and go-live execution in partnership with Compensation/Total Rewards, Sales Ops, and Finance; specifically the annual sales incentive and sales awards program configuration. • Support Territory & Quota system and data integration, versioning, approvals, and downstream alignment with compensation plans and reporting. • Own configuration for repeatable plan constructs across the generalist / specialist sales compensation overlay design including: pay-curve configuration, crediting rules across territory and ICM, analyze and question availability of data and alignment to selling roles in partnership with sales comp design. • Own data interfaces with potential acquisitions to support transition of sales incentive programs. • Accountable for ICM operations: incident management, problem management, change/release management, and performance SLAs. • Create robust controls for pay-impacting processes (ICM): auditability, validation, reconciliation, approvals, and segregation of duties. • Maintain configuration integrity, documentation, and knowledge management across modules and integrations. • Ensure compliance with applicable policies and regulations (privacy, security, SOX where relevant), including access controls, role-based permissions, and audit readiness. • Establish governance for compensation and quota cycles (calendar, cutoffs, signoffs, exception handling, and post-cycle retrospectives). • Partner with appropriate stakeholders to ensure reliable interfaces across Workday, payroll, Oracle and Hyperion Financials, Salesforce, data lake/warehouse, and reporting tools. All About You • 10–15+ years leading sales incentive management, territory and quota applications in a complex enterprise environment • Proven leadership operating Sales Performance Management capabilities, specifically ICM (incentive compensation) and territory/quota processes. • Ability to analyze data availability for sales incentives plan design and risks in plan design and/or calculation methodology (e.g. split-crediting, generalist / specialist crediting, cut-in and acceleration methodologies). • Strong understanding of compensation operations, governance, and controls for pay-impacting systems and calculations. • Experience leading cross-functional programs with P&C, Sales Excellence, Finance, and IT, including global stakeholder management. • Demonstrated capability in roadmap prioritization, and product/service operating models. • Solid ... (truncated, view full listing at source)