Cybersecurity Contract Analyst, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Cyber Security Contract Analyst will work with the Trust Office and Legal team and is responsible for analyzing, correlating, documenting, and providing recommendations for customer and vendor service level agreements. Our cybersecurity team judiciously reviews each inbound (e.g. vendor services) and outbound (e.g. product services) contractual agreement to provision optimal and guaranteed customer success. This position will work closely with our Legal Office to quality control contract language and, support customer, partner, and vendor engagements to provide clarity, transparency, and recommendations to how our services provision cybersecurity controls. Provides technical guidance and risk acceptance/denial parameters to Legal team and Vendor Management team to provision bilateral security gates amongst customers, partners, and vendors. Provide data analysis to support, compile, report, and communicate key security information for indirect and direct client engagements. Responsible for documenting and sustaining the company approved Security Profile, Standard Information Gathering (SIG) solution and, working with our current and future customers on accepting our industry adopted and accepted SIG. This role is responsible for all facets of business contract analysis as it relates to cybersecurity; coordinating with our Legal, Customer Success, Technical Success, and Professional Services teams are instrumental to maintaining transparency and analyzing contractual service level agreements. How will you make an impact? As a Cyber Security Contract Analyst, a Typical Day Might Include the Following: Perform and participate in the analysis, design and implementation of business processes and procedures for contract reviews and client engagements. Act as a liaison with various departments to resolve agreement disputes and improve security business objectives. Document and sustain industry accepted SIG solution to deliver above standard results to current and future customers. Engage, coordinate and continuously work with Sales Engineering and Technical Account/Support Management teams to document, provision, and communicate customer-available security instruments. Perform risk assessments of existing and proposed contracts; document acceptable solutions to amend contract language Conduct contract assessments, redline amended/proposed customer and vendor service agreements, and review contracts for completeness and accuracy prior to obtaining signatures. Anticipate contractual issues and recommend tailored solutions that will support payor contracts (new agreements, terminations, letter of agreements, amendments, regulatory agreements, and addendums) acceptable for secure environments. Perform cybersecurity clause contract evaluations to identify risk, outline key terms, and incorporate NICE inContact policies and procedures to align corporate business objectives into service obligations. Engage in business discussions with key internal teams and stakeholders (Sales, Sales Engineering, Technical/Customer Success, Finance, Legal, and Buyers) early in the contracting process to provide cybersecurity data and updates; and, to discuss potential service and obligations issues and contract requirements to deliver trust and success for the company and customers. Draft, redline, and coordinate NDAs and service agreements, contractual documents, reports, and other correspondence as directed. Maintain the highest level of personal certification, integrity and objectivity, following the company Code of Ethics and Nice inContact policies and procedures at all times. Have you got what it takes? Associa ... (truncated, view full listing at source)