Physical Security - Control Center Operator

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Physical Security - Control Center Operator Security Analyst I Overview • Coordinate daily Physical Security operations from the Security Control Center • Oversee preventative physical security and compliance, and develops, delivers, maintains and monitors physical security policies, standards, and best practices • Maintain a safe and secure environment by protecting people, property, and information. • Abide by Mastercard’s Physical Security Operational Guidelines and Security Standards to provide safety and security of staff and assets. • Provides excellent customer service, while maintaining Mastercard Security Standards and Policies • Oversees compliance and the implementation of disaster recovery procedures Responsibilities • Coordinates day-to-day Physical Security operations, including: o Employee Badging and Access Controls o Monitoring building alarm and CCTV systems o Assign security post assignments and rotations o Security Control Center 24x7 operations, advanced security systems and with security staff • Responsible for operational oversight of security systems and procedures • Monitors vendor compliance with security operating guidelines • Coordinates/Dispatches emergency responses to all security events • Ensures proper escalation of any personnel related issues • Dispatches Security Officers to intrusion alarms, access control issues and crisis alerts • Resolves complex customer service issues • Maintains access to key control • Initiates Incident Report investigations and provides detailed reports • Prepares and conducts shift change briefings • Initiates emergency dispatch, response and mitigation Experiences 1) Valid Driver’s License 2) Able to obtain and maintain an AHA-Basic Life Support Provider (CPR) certification 3) If Armed, able to obtain and maintain an Armed Security Officer Licensure through the appropriate local agency, including: a. Completion of the required classroom course, and b. Completion of the life-fire safety qualification course 4) If Armed, minimum of one year of service as an active or retired law enforcement officer, corrections officer or military service member -or- Minimum of 1 year as an armed security officer in good standing and an Associate’s Degree (or 60 credits) or higher in Law Enforcement/Criminal Justice -or- Graduate of a certified Public Safety Academy (military or civilian, law enforcement, adult corrections, firefighting or emergency medical field) 5) If Unarmed, able to obtain and maintain an Unarmed Security Officer Licensure through the appropriate local agency, including: a. Completion of the required classroom course, and b. Completion of yearly renewal course 6) Hold a minimum of a High School Diploma, or equivalent 7) Strong Customer Service skills with the ability to solve complex problems and maintain situational awareness Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in t ... (truncated, view full listing at source)