Director, Partner Solutions, Payward Services

Director, Partner Solutions, Payward Services BUILDING THE FUTURE OF CRYPTO Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures. Become a Krakenite and build the future of crypto! PROOF OF WORK THE TEAM Payward Services is Kraken's B2B2C platform — we power crypto infrastructure for banks, fintechs, and consumer brands that want to offer digital assets to their customers. Partners don't build from scratch; they plug into Kraken's regulated infrastructure and go to market faster. The Partner Solutions team sits at the centre of our most complex partner engagements. When Sales opens the door, Partner Solutions figures out what's actually behind it — breaking down ambiguous goals, designing the full solution, and staying engaged through to launch. THE OPPORTUNITY - Lead and build the Partner Solutions function — the team brought in on the hardest, most ambitious partner engagements - Own the end-to-end solution design process: from partner discovery and problem decomposition through to implementation oversight and go-live handoff - Shape how Payward Services goes to market — your team's pattern recognition across partner problems directly informs our propositions, packaging, and positioning - Architect full partner solutions across product scope, commercial model, operational structure, and regulatory design — not just the product layer - Partner with Legal, Compliance, Product, and Engineering without needing hand-holding in any one domain - Co-author the Solution Blueprint alongside Solutions Engineering, giving Implementation everything needed to execute - Drive a clean handoff to Customer Success at go-live, so CSMs inherit a fully documented relationship SKILLS YOU SHOULD HODL - Extensive experience in fintech partnerships, strategy consulting, solutions design, or partner operations — ideally in regulated financial services or platform businesses - Experience building and leading a team - Proven ability to take complex, ambiguous partner problems and break them into structured, actionable solutions - Track record of advising clients or partners through build decisions, helping them understand what they need, not just what you'll deliver - Commercial instinct — you can model fee economics, pressure-test deal structures, and recognise when something doesn't pencil - Operator mindset — you think about how things work day-to-day, not just how they look in a contract - Strong cross-functional fluency acr ... (truncated, view full listing at source)