Technical Consultant

This role partners with clients, internal support teams, and engineering to configure, implement, and support HL7 based integrations between Netsmart solutions and third party healthcare systems. The consultant plays a key role in diagnosing interface issues, managing configuration changes, and ensuring reliable, accurate data exchange in both pre production and production environments. About Netsmart At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post‑Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Job Description Summary This role partners with clients, internal support teams, and engineering to configure, implement, and support HL7‑based integrations between Netsmart solutions and third‑party healthcare systems. The consultant plays a key role in diagnosing interface issues, managing configuration changes, and ensuring reliable, accurate data exchange in both pre‑production and production environments. Responsibilities Implement and support technically focused solutions for multiple Electronic Health Record (EHR) software solutions, with a primary emphasis on HL7‑based integrations. Provide ongoing HL7 interface support through ticket‑based workflows, troubleshooting server‑specific issues, message flow errors, and data transmission failures. Design, configure, and maintain interfaces, forms, reports, and related system components across pre‑production and production environments. Support both net‑new HL7 implementations and ongoing interface maintenance, recognizing that day‑to‑day work includes a balance of implementation activities and production support. Diagnose and resolve HL7 transmission issues (e.g., ACK/NAK, routing, validation) to ensure accurate data exchange and eliminate duplicate data entry. Support Unified Data Services (UDS) integrations enabling inpatient rehabilitation clients to submit required government data and receive benchmark reporting. Maintain integrations in alignment with evolving CMS logic and data submission requirements. Assist with system maintenance activities including security updates, server upgrades, large‑scale migrations, and cloud‑based (AWS) migrations. Collaborate with engineering, clients, and third‑party vendors to drive data mapping, improve logging and monitoring, and ensure timely, accurate completion of implementations and support efforts. Qualifications Required Bachelor’s degree in Management Information Systems, Computer Science, Computer Information Systems, Information Systems Technology, Data Analytics, or similar. Equivalent of 2 years of work experience in lieu of degree. At least 1 year of healthcare information technology, systems management, implementation, or consulting experience. Strong analytical and problem‑solving skills. Ability to multitask on projects and work effectively under pressure. Ability to problem‑solve design and programming issues. Preferred Experience with electronic health records. Minimum 3 years of experience in HL7 technical support and an HL7 systems implementation role. Experience with Windows Server environments. Familiarity with IIS (Internet Information Services) for basic service health checks. Experience with healthcare EHR systems (Epic, Cerner, Meditech, or similar). Experience using interface management or monitoring tools. Expectations Potential travel up to 20% as needed. Position may at times require extended or irregular hours outside of traditional office hou ... (truncated, view full listing at source)