Veeam Backup for Linux Engineer

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers. We are now looking for Veeam Backup for Linux Engineer . What You’ll Do Performing troubleshooting and analysis, including log file investigation Acting as a technical focal point in relationships to fellow IT Professionals Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works Documenting of all customer interactions accurately and within SLA in our CRM tool What You’ll Bring Fluent English (reading/writing/speaking) System administration skills Strong TCP/IP knowledge Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools) Experience in installing, configuring, and maintaining services on Linux-based OS Familiarity with security concepts (firewalls, access control (SELinux, AppArmor)) Analytical and problem-solving skills Ability to quickly learn, understand and explain technical information Ability and desire to take ownership of client issues through resolution Excellent time management skills Ability to work in a fast-paced environment Bonus Skills Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V Experience with UNIX (BSD, AIX, Solaris, HP-UX) What You’ll Get 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private medical coverage for you and up to four dependents Life, accident, and disability insurance with enhanced coverage Annual flexible wellbeing allowance for physical and mental wellness Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice Meal, fuel, and transportation benefits based on work arrangement Daycare reimbursement and safe cab facility for eligible employees Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events #LI-SK1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice . The Privacy Notice sets out the basis on which the personal data collected from you, ... (truncated, view full listing at source)