Senior Employee Relations Partner

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Senior Employee Relations Partner (ERP) is an experienced ER practitioner who supports the Senior Manager, Employee Relations by handling complex employee relations matters and serving as a trusted advisor to HRBPs and business leaders. This role plays a critical part in executing ER strategy, managing higher risk cases, and reinforcing consistent ER practices across the organization. The Sr. ERP contributes to the development and maturity of the Employee Relations Center of Excellence (CoE) by supporting case strategy, documentation standards, trend analysis, and scalable ER frameworks. The role leverages Microsoft 365 and approved generative AI tools to improve the quality, clarity, and efficiency of ER work products while applying strong judgment, confidentiality, and data stewardship. Essential Duties and Responsibilities Business Partnership Support business ER initiatives and priorities led by the Senior Manager and/or senior ER/HR leadership Identify systemic issues and provide insights to inform proactive ER programs Employee Relations & Investigations Lead medium‑ to high‑complexity ER investigations, including harassment, discrimination, retaliation, and sensitive conduct matters Develop investigation strategies, conduct interviews, and prepare comprehensive documentation Partner with Legal and escalate business‑risk matters as appropriate Ensure consistent, impartial, and defensible case outcomes Workplace Accommodations Serve as the primary intake point for workplace accommodation requests (e.g., ADA) and manage cases end-to-end through the interactive process lifecycle Conduct timely intake, obtain and evaluate required information/documentation, and coordinate next steps with appropriate partners while maintaining confidentiality Partner cross-functionally (e.g., HRBPs, leaders, Legal, Occupational Health) to identify reasonable accommodations, assess operational considerations, and ensure compliance with applicable laws and company policy Document decisions and communications, track timelines and follow-ups, and maintain accurate records in alignment with confidentiality and retention requirements Identify trends or gaps in accommodation practices and recommend process improvements to reduce risk and improve employee experience Performance & Case Management Advise HRBPs and leaders on complex performance, accountability, and corrective action decisions Support consistent application of performance management frameworks Provide coaching on documentation quality and ER best practices Policy & Compliance Interpret and apply ER policies and employment laws Support policy enhancement recommendations based on case trends and legal guidance Reinforce consistent application of ER standards business‑wide ER Center of Excellence (CoE) Contribution Play a significant role in designing, building, and implementing the Employee Relations Center of Excellence (CoE), including ER frameworks, intake/escalation pathways, and consistent case handling standards Develop and maintain ER playbooks, SOPs, templates, and leader-facing job aids to scale consistent practices across the business Support CoE governance, documentation standards, knowledge management, and continuous improvement based on case trends, feedback, and emerging risk Partner with cross-functional stakeholders (e.g., HR, Legal, Compliance) to pilot, implement, and iterate ER processes, communications, and training as needed AI‑Enabled Documentation & Process Support Use AI tools, specifically Microsoft Copilot, to ... (truncated, view full listing at source)