Managing Architect, Americas Telco - Consulting Services -

The Americas Telco Services Delivery Managing Architect is instrumental in guiding technical direction and driving customer success for our most strategic customers. Through the knowledge of the Telco industry and Red Hat technologies, this experienced technical manager ensures the successful delivery of Red Hat Services as part of the overall Red Hat mission. A key focus is the management, orchestration, and mentoring of Architects and Principal Consultants, building out highly functioning teams by crafting career paths and providing technical oversight. You and your team will collaborate with Territory Service Managers to drive the business value of Red Hat Subscriptions through successfully scoping and delivering Red Hat Services Solutions.  You are responsible for working with the Project Management Office (PMO) and the Resource Management Office (RMO) to build consistent delivery practices for solutions and support the staffing of Red Hat projects.  The role will be able to work in a matrixed organization, collaborating with several teams to ensure proper alignment with Red Hat strategy and customer outcomes. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. What you will do: People and Team Development: Manage other Architects and senior level Consultants. Craft a career path and mentor Principal Consultants and Architects reporting to you, completing Red Hat manager enablement in the process. Identify and translate team priorities into actionable Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) that show team progress towards goals Assist the RMO with assignment of direct reports for Delivery Engagements and assign necessary technical talent to Pre-Sales opportunities within their business area. Customer Engagement and Strategy: Apply Red Hat expertise and support the Service Delivery Lifecycle to scope and deliver consulting engagements with our customers successfully Design and communicate Enterprise-level architectural roadmaps for Telco customers. Run workshops, demos, guide on best practices, and establish communities of practices/excellence at customer sites. Support strategic Services selling initiatives and opportunities, including executive stakeholder engagement to influence a customer’s adoption of solutions. Work closely with product business, product engineering, support, and sales teams to ensure excellent customer experience. Provide technical oversight and a point of escalation between clients and Red Hat. Identify upsell and cross sell opportunities in these engagements for customer success. Delivery and Standards: Develop standard frameworks and methodologies to allow for repeatable Red Hat Consulting pre-sales and engagements. Drive delivery strategy and models as it relates to Services offerings, solutions and programs Provide leadership and content towards centers of excellence and promoted standards. Attain in-depth knowledge of Red Hat technologies by taking Red Hat enablement and completing learning paths. What you will bring: Team and Leadership: Experience with people management and building out a highly functioning team of consulting experts. Leading teams of highly technical talent. Experience leading successful technical consulting engagements. Demonstrated track record of working in a strategic advisory role to senior IT and business executives, including extensive experience presenting to C-level executives at large firms. Experience with instrumenting, collecting, and radiating development and operational metrics. Industry and Technical Focus: Deep understanding of the Telco space. Ability to apply Red Hat Solutions to meet the needs of Telco customers. Experience in architecting and designing complex customer solutions in a rapidly evolving technology domain. Extensive knowledge and hands-on experience ... (truncated, view full listing at source)