Staff Technical Program Manager

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview We are seeking a highly skilled and experienced Staff Technical Program Manager to lead company-wide technically complex programs with high impact and urgency. Do you see building Tech Strategy Execution (TSE) used company wide as a crucial enabling technology in today's business environment? Do you have strong subject matter expertise in software design architecture and analysis? Do you have a strong background on system design and the data analysis required for defining must have capabilities for a Platform? Do you enjoy solving technically complex problems and deliver outcomes in the realms of AI/ML, cloud computing? Are you execution-oriented with attentive detail to driving platform enhancements and improvements across the technology? If you answered yes to the above, then you might be the right person to be the TSE Technical Program Manager. What You Will Do As a Technical Program Manager, you will work closely with members of company-wide business Engineering teams to help define, streamline, design and analyze data to build business requirements and then work with engineering teams to articulate requirements, further perform functional technical data system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). Drives execution with a sense of urgency and technical depth. In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to influence and communicate effectively on many levels. Define, iterate and improve operation excellence in large organization. High exposure to various tech and business leaders depending on the focus of initiative. End-to-end responsibility: from planning and strategy development to execution and accountability for quarterly and annual goals. Key Responsibilities Develop new tools and process to support the strategic direction of the organization. Create and manage long-term goals of the organization. Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance. Prioritize programs and activities in accordance with the mission and goals of the organization. Identify systems needs and/or define process to improve efficiency and enable reliability and scalability. Able to speak the language of engineers and lead initiatives involving non-functional requirements and platform-level changes. Analytical Depth: Sharp with metrics, able to deep dive into data to identify gaps, prioritize effectively, and move with urgency in dynamic environments. Basic Qualifications Bachelor’s degree and 8+ years of Strategic Technical Program Management experience. Experience in challenging p ... (truncated, view full listing at source)