Senior Site Reliability Engineer

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Site Reliability Engineer Biz Ops Engineer / Site Reliability Engineer (SRE) Who Is Mastercard? At Mastercard Technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere—by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our Decency Quotient (DQ) drives our culture and everything we do inside and outside of our company. We cultivate an inclusive workplace that respects individual strengths, perspectives, and experiences. We believe our differences make us stronger—enabling better decisions, greater innovation, and stronger business results. ________________________________________ Technology at Mastercard What we create today will define tomorrow. We develop revolutionary technologies that reshape the digital economy to be more connected, inclusive, safe, fast, and sustainable. Working at Mastercard means being part of a unique culture—collaborative, diverse, and globally connected. Our employees are empowered to shape careers across disciplines and continents while working alongside experts and leaders at every level of the business to improve what exists and invent what’s next. ________________________________________ About the Role The Business Operations (Biz Ops) Team is seeking a Business Operations Site Reliability Engineer (SRE). The Biz Ops organization serves as the production readiness steward for Mastercard products. As a Biz Ops SRE, you are responsible for ensuring platform stability, reliability, and health. You will: • Break down barriers to operational excellence by fostering developer run ownership • Enable teams to build resilient, fault-tolerant, and scalable products • Support developers during application build phases with a focus on: o Operational design o Automation o Capacity planning o Monitoring and observability Biz Ops teams take a holistic view of systems and enforce operational standards while facilitating an agile, learning-focused culture. We are seeking a Senior Site Reliability Engineer to play a critical role in ensuring the reliability, scalability, and performance of applications that power Mastercard’s global operations. As a thought leader, you will bring deep technical expertise, a strong automation mindset, and mentoring capabilities. ________________________________________ What You’ll Do • Support daily operations with a strong focus on: o Incident triage o Root cause analysis o Business impact assessment o Blameless post-mortems • Engage early in the development lifecycle to: o Proactively manage production readiness o Optimize production changes o Enhance customer experience • Drive risk management, compliance, and resiliency across environments • Align product and customer priorities with operational requirements through continuous feedback throughout the application lifecycle ________________________________________ Program(s) You May Support : Cyber Security Services, Financial Crime Solutions, Fraud Reporting and Insight CSS Biz Ops Team supports multiple products, applications and services under 3 programs managing and mitigating cyber fraud. We support our customers (Issuers, Acquirers, Merchants) in providing risk scoring, sharing detail regarding cards that may have been compromised/involved in suspici ... (truncated, view full listing at source)